Job at mDoc Healthcare for an Operations Manager

mDoc Healthcare - We are a Telehealth information and technology firm primarily focused on Sub-Saharan Africa. We work at the intersection of patients and service providers to improve the quality of healthcare via technology solutions designed to impact lives. We are recruiting to fill the position below: Job Title: Operations Manager Location: Lagos Job Description

mDoc is seeking a knowledgeable and dynamic problem-solver to lead our firm through its next stage of development.
This includes expansive stakeholder management among our clients, partners, and subcontractors.
In this position, you will work in concert with the management team to contribute to and accelerate mDoc’s growth.
As the operations specialist, governance and accountability spans multiple areas within the firm including, finance and operations, as well as the crafting and deployment of policies, tools that enable our team to effectively manage and deliver on critical milestones.

Responsibilities Budget and Finance:

Oversee financial planning, analysis, modeling, and organizational budgeting including the coordination of finances with staff, consultants, and vendors
Manage administrative responsibilities pertinent to payroll, scheduling and daily employee needs
Serve as mDoc’s compliance officer, ensuring both financial and operational plans follow best practice
Work closely with Clients and the leadership team to negotiate billing rates, budgets, and financial strategies

General Operations:

Actively analyze business analytics to advise organizational priorities and decision-making pertaining to staffing, business development, and revenue growth
Oversee strategic expansion of core operational functions including org structure, service provider selection and negotiation, staff and compensation planning and oversight, tax and compliance oversight
Process staff and consultant expenses in line with the office policies
General activities as required by the leadership team
Manage legal requirements including interfacing with legal counsel on organization

Human Resource (HR) Management:

Oversee development and implementation of HR policies, procedures, and guidelines. These will include topics such as health and safety, data protection, and security
Identify and address the program team training needs and opportunities to support the program with staff development
Manage on-boarding, regular training, and performance management
Develop job description drafts as necessary, manage the recruiting function and onboard new employees
Cultivate the culture of lean and continuous improvement within the team, engaging them to be an active part of the company’s evolution
Work to ensure that that the program staff and consultants adhere to these policies, procedures and guidelines
Oversee strategic expansion of core operational functions including org structure, service provider selection and negotiation, staff and compensation planning and oversight, tax and compliance oversight

Qualifications

BA/BS required, MBA strongly preferred
Ability to thrive in an entrepreneurial, fast-paced environment with limited resources
Self-starter, ability and experience working independent with minimal supervision
Superior organizational skills and great record of professional achievement
Minimum of 7+ years of experience professional experience, ideally in fast-paced entrepreneurial environment
Previous experience in finance, including managing large budgets required
A capacity to work with tight time constraints in a dynamic environment

Requirements:

Excellent management skills, including delegation, troubleshooting, raising issues up appropriately, being detail-focused and managing towards aggressive timelines and budget
Deep understanding of budgeting and financial reporting procedures for large scale grants and human resources management principles
Strong communication skills (both interpersonal and written).
Ability to strategize and facilitate critical thinking with members of the team
Negotiation, decision making, and delegation skills
Strong operations management experience.
Familiarity with Nigerian banking and tax rules and regulations, Nigerian labor law, and interfacing with international donors
Must be an approachable mentor, employee advocate, and team leader
Ability to actively support, communicate, and teach the unique culture and values of mDoc