Job For Guest Relations Officer at Me Cure Healthcare Limited

⏲ Apr 27, 2018, 10:09 AM
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Me Cure Healthcare Limited, was established in 2009 and is headquartered in Nigeria with 7 healthcare diagnostic centers including an eye center which is a state of the art ophthalmic clinic used to diagnose, treat and perform vision related surgeries. We are recruiting to fill the position below:

Job Title: Guest Relations Officer Location: Lekki, Lagos Job Description Operations Management:

Maintaining a proper relationship with patients.
Registration of patients in the EMR.
Receiving and responding to e-mails and phone calls.
Reporting to the Customer Service Manager on delicate issues.
Calling of patients in event of glasses being ready, change and rescheduling of appointments.
Typing of letter for patients medical reports.
Conducting patients around the facility.
Maintaining order in the facility by promptly attending to guests.

Performance Management Maintaining quality.:

Liaising with all units heads in the center to ensure free work flow.
Perform other functions or duties as assigned Working as cashier or store keeper in event of leave, Sick off, or day off.

Client Relations:

Treats clients (guests, patients, physicians and other employees) with courtesy, respect and caring behaviors.
Responds quickly and appropriately to client requests.
Anticipates client needs and initiates action to meet those needs.
Introduces self to client, present purpose of interaction and/or asks, “How may I help you?”
Consistently adapts personal and business style to meet the needs of a wide array of age groups.

Self-Management:

Present a positive image of MeCure Eye Centre through professional appearance and behavior.
Identifies own areas of development and seeks opportunities for personal and professional growth.
Carries out responsibilities in a timely fashion requesting assistance as needed.
Knows, understands and abides by the policies and procedures of the MeCure Eye Centre.

Teamwork:

Works cooperatively within own unit/department and with other units and departments.
Willingly accepts additional responsibility, tries to make others’ jobs easier.
Recognizes and supports the skills and qualities of others.
Willingly exchanges appropriate and professional information with co-workers.

Communications:

Listens to client needs and responds in a courteous and tactful manner.
Provides timely feedback to the appropriate client in a clear and concise manner.
Uses professional judgment in providing information based on the situation and is sensitive to individual and organizational concerns.
Consistently ensures that information known about the client is kept private and confidential.

Ownership/Accountability:

Treats clients’ property, and MeCure Eye Centres’ property with care and respect.
Demonstrates conservation and responsible use of resources.
Contributes to the safety and security of MeCure Eye Centre environment through personal actions.

Continuous Performance Improvement:

Effectively and efficiently fulfils responsibilities to achieve the greatest benefit at an acceptable cost.
Continually strives to suggest and implement ways to improve personal, departmental and institutional performance.
Conforms to departmental dress standards and adheres to the MeCure Eye centre policies.
Makes appropriate eye contact with clients, articulates back to the client their needs and ensures follow-through on requests.
Exhibits communication skills necessary to interpret age-specific responses to assessment, treatment and interactions with others.
Discuss client information privately with appropriate persons.
Uses and maintains MeCure Eye Centres’ equipment, furnishings and facilities as intended.
Immediately reports safety and security problems to the appropriate persons.
Identifies and recommends ways to improve efficiency and/or outcomes in work standards.
Demonstrates commitment to developing and maintaining age-specific competencies in the delivery of client service.
Provides excellent client service while adhering to departmental policies.
Follows all Infection Control and Safety procedures regarding hand washing and isolation/precautions.
Responds to requests from co-workers or other departments in a mutually agreed upon time frame.
Seeks opportunities to assist co-workers without compromising individual responsibilities.
Shares pertinent (“need to know”) information with co-workers; shares job knowledge.
Liaise with consultants to clarify or modify prescriptions.