Current Vacancies at IHS Towers, 8th March, 2019
IHS, the largest independent tower company in the EMEA Region, are currently recruiting for a Network Operations Centre (NOC) IT Manager. In this role, you will be responsible for delivering excellent customer experience and satisfaction outcomes to users across our NOCs by ensuring overall effectiveness of your team and optimal utilization of tools/ technology in line with established polices, processes, and procedures.
We are recruiting to fill the position below:
Job Title: Process Manager, Risk & Control
Location: Lagos
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering/Information Technology
Industry: Telecommunications
Job Description
We are currently recruiting for a Process Manager, Risk & Control. This role operates out of the Technical Department and interfaces with all Technical teams, key internal functions such as Risk Management, Compliance, and Internal Audit, and vendors. In this role, you will be required to:
- Support the office of the Chief Technical Officer (CTO) to provide consultancy and oversight of risk, compliance, and audit for the Technical organization.
- Drive risk management, compliance, and audit for Technical, having responsibility for a variety of tasks and activities, with the opportunity to challenge performance of existing controls, recommend improvements, and collaborate with Group functions to enhance the Technical function's ability to continuously focus on service delivery.
Key Roles & Responsibilities
Risk Management:
- Act as the focal point within the Technical Department for actualizing the Group's enterprise risk management framework.
- Develop, maintain and update the risk register for the Technical Department.
- Contribute to risk reporting for the Technical Department and/ or its sub-functions.
- Identify risks, receive notifications on risks, and propose control measures/ mitigation actions to risks identified across the Technical Department.
- Liaise with Enterprise Risk Management team on issues related to Technical risks.
- Apply Enterprise Risk Management parameters to assess identified risks and propose control measures for the Technical Department.
- Conduct Business Impact Analysis for Technical and develop and update the Technical Business Continuity Plan and Risk Registers accordingly.
- Promote risk awareness and a positive risk culture across Technical Department.
- Develop and drive risk management awareness with vendors through formal sessions, training, and/ or interventions.
- ssess identified risks and propose control measures for the Technical Department apply at OpCo-level.
- Communicate risks and controls to stakeholders and drive implementation of mitigating actions after obtaining all required approvals.
- Monitor risks and implementation of mitigating actions according to plan - daily, weekly, monthly, quarterly.
- Prepare/ update periodic reports on risk activities and update plans.
- Train management and risk champions on best practice risk management (including training of, and knowledge transfer to, vendors).
Operations Monitoring Framework & Reporting:
- Continuously update and improve the operations monitoring framework. Update Operations Monitoring RoadMap with risks and controls (where applicable) and provide regular reporting to the Group risk function on operational risks and incidents.
- Conduct audits and reviews on controls and projects identified to provide objective inputs to the operations monitoring report (providing visibility on the efficacy of the controls).
- Develop key metrics for identified risks and measure and monitor trends based on remedial actions implemented.
Audit, Health Safety & Environment (HSE), and Compliance:
- Drive the resolution of audit exceptions for Technical and its sub-functions with a view to ensuring that such recommendations are implemented by respective unit heads within timeframes agreed with the OpCo Audit team.
- Work with the Process Manager to carry out process compliance reviews, identify exceptions, recommend remedial action plans, and prepare reports.
- Collaborate with other governance teams in the business - Compliance, HSE, Internal Audit & Control - to effectively align and structure programs to be implemented in Technical.
- Drive implementation and reporting on identified internal control and internal audit items.
- Prepare and submit report on all matters related to Technical operational risk and applicable controls.
- Consult with relevant stakeholders to conduct awareness and training programs on risk, compliance, and HSE.
Process:
- Proactively identify the impact of potential organizational and process changes on the Technical function, integrate new initiatives with existing processes, and ensure that all processes are consistent and fit together.
- Determine what process improvements are required to drive the achievement of the Technical department's strategic and business objectives. This includes technical and operational services and project delivery processes but also those outside the function which may impact any aspect of service and project delivery lifecycle of the Technical department.
- Contribute to procedure and processes reviews that evaluate current practice, identify improvement opportunities, and deliver solutions effectively.
Experience & Qualifications Required
- Bachelor's Degree in Engineering, Statistics, and/ or related fields preferred.
- Risk Management certification/ training, e.g. ISO risk certifications.
- Certification/ training in project management, process management, and/ or change management is an added advantage.
- +8 years' demonstrated work experience in an assurance-focused role, with a good understanding of telecoms structures, functions, and processes.
- 5 years' relevant work experience in a risk management, compliance, and/ or audit role. Work experience in this role in major consulting firms is an added advantage. Experience to include: risk management frameworks and controls, compliance tracking and monitoring, external and internal audit, business and/ or systems control, business continuity, change management, and project management.
- At least 3 years' experience facilitating sessions and/ or group training on risk management, business process, and best practice.
- At least 2 years' project management work experience.
- Business process development & management experience within telecoms is an added advantage.
Functional Competencies:
- Risk Management Frameworks
- Compliance Management Frameworks
- Risk-based Auditing
- Project Management
- Change Management
- Training & Facilitation Skills
- Data Analysis & Reporting
- Business Process Management
Interested and qualified candidates should:
Click here to apply
Job Title: Senior Manager, Technical Business Analysis
Location: Lagos
Job Description
IHS, the largest independent tower company in the EMEA Region, are currently recruiting for a Senior Manager, Technical Business Analysis. This role operates out of the Technical Department and interfaces across the Technical leadership as well as other key functional areas such as Information Technology (IT) and Finance. In this role, you will be required to:
- Demonstrate and embed deep understanding of the business across functional areas of the Technical organization, leveraging relationships and requirements engineering practices to continuously improve business processes and drive business success.
- Develop business cases and implement benefit realization metrics for evaluating Technical projects and programs.
- Identify the business intelligence, reporting, and data analysis needs across Technical while also ensuring that all aspects of Technical operational data are received, processed and reported to meet key stakeholders’ expectations and drive business decision-making.
This role is for you if you love the challenge of being a transformer in a big way, playing a key role in setting up and building structures. You will need to apply a multi-disciplinary mindset to work, facilitating training and awareness, and managing change, while also continuously selling the value of your own role to critical stakeholders and contribute actively towards strengthening the risk management culture within Technical. You must be dynamic, possess a deep understanding of the Technical environment, and have a strong drive to deliver results.
Key Roles & Responsibilities
Business Analysis:
- Facilitate train-the-trainer programs for user departments.
- Analyze needs of various Technical functions and recommend solutions and procedures to meet business requirements.
- Prepare and analyze Technical business cases for projects and initiatives.
- Perform research and analysis for proposed projects in order to determine feasibility and present findings to management.
- Analyze business and functional requirements for process automation.
- Assess and report realization of project or program benefits pre- and post-deployment.
- Continuously identify business improvement opportunities, either through automation or process enhancement.
- Know and execute best practices for business analysis processes and functions from industry and strategic standpoints.
- Work directly with stakeholders across the Technical organization to elicit, understand, document, review, and prioritize business requirements.
- Lead elicitation sessions with functional stakeholders to gather requirements by utilizing and adapyting best-practice elicitation techniques, including documentation analysis, on-site visits, surveys, interviews, etc.
- Collaborate with Technical functions to perform ongoing analysis and decomposition of complex business problems towards proffering solutions for implementation.
- Communicate needs and requirements of the various Technical functions to IT and/ or vendors.
- Function as super-user and support the development of user test cases and testing processes working with project teams.
Business Intelligence:
- In consultation with the Process Manager, define and update appropriate metrics to measure ingternal Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) performance against targets across Technical functions.
- Continuously monitor internal SLAs and OLAs compliance against set expectations, escalating breaches (if any) and periodically preparing SLA/ OLA monitoring/ compliance report.
- Initiate and coordinate ad hoc and periodic reporting processes in liaison with stakeholder functions.
- Mine, analyze, collate, and report data for review and validation by Technical Directors.
- Leverage data intelligence to support and drive business decisions and recommendations by generating complex and custom reports in existing databases and systems from multiple cross-functional sources.
- Demonstrate deep understanding of the business strategy and deliver insights into ongoing trends across Technical operations.
- Extract and collate metrics/ measures for evaluating all Technical Department strategic initiatives and continuously track and evaluate status.
- Prepare and update Technical strategic target dashboard reports containing status of tracked initiatives.
Other:
- Provide project or program support as required.
- Perform other responsibilities as assigned by Director, Business Decision Support (Technical).
Functional Competencies:
- Business Analysis
- Business Intelligence
- Data Minining & Analysis
- Requirements Gathering Analysis
- Stakeholder Management
- Strategic Thinking
- Advanced MS Office skills in Excel & Powerpoint
- IT Applications & Systems Knowledge
- Knowledge & Application of Software Development Lifecycle (SDLC) methodology
- Change Management
- Project Management
Experience & Qualifications Required
- Minimum of +10 years' hands-on experience, including most recent 7 years in any or most of the following areas: business & functional analyses; data-mining, business intelligence, modelling, and reporting; project and product lifecycle management; working as part of a Technical/ Network Operations team within a telco or tower business; business case development and analysis & assessment of business benefits & realization; and/ or business analysis in ERP and/ or large automation/ systems project.
- Proven mastery of delivering work products in different forms, including reports, correlation and predictive models, trends, insights, and recommendations.
- Quality Assurance (QA) skills.
- Bachelors Degree in IT, Statistics, and/ or related fields; MBA will be an added advantage.
- Business Analysis certification mandatory.
- Six Sigma qualification mandatory.
- Effective interpersonal skills.
- Demonstrable experience in preparing user manuals and documenting/ articulating complex requirements to diverse audiences.
- Familiarity with emerging trends regarding ERP and application systems.
- MySQL development experience is a plus.
Interested and qualified candidates should:
Click here to apply
Application Deadline 15th March, 2019.