IT Technical Support Officer at Forecore Technology Solutions Limited

Forecore Technology Solutions Limited, a Bespoke Software for e-commerce businesses is recruiting to fill the position below:

Job Title: IT Technical Support Officer

Location: Kano

Overall Responsibilities

Self-Management
IT Service Provision
Financial
Manage antivirus deployments
Ensure effective monitoring and updating the software and hardware as necessary on a regular basis
Manage the company’s corporate website
Managing the company’s UPS and inverter systems.
Managing the company’s wireless radio equipment,
Monitor and maintain the network system, internet and intranet to ensure efficiency of the system
Manage software development and review the existing software/packages to meet the internal and external reporting requirements of the Company
Manage user accounts on active directory and company business systems
Service Delivery
Business Process
Innovation and Learning
Carry out routine checks on all systems to guide against failures
Repair and maintain all systems as may be required from time to time at minimal cost and operational interruption
Verify data entry and processing by the systems
Managing all company web applications and external server deployment.

IT Training:

Liaise with system users on regular basis to educate and review the operation of the system
Carry out any other job as may be assigned by Head of IT

Financial:

Customer:

Ensure high internal and external customer satisfaction levels
Ensure quality delivery of services to internal and external customers
Ensure average lead time to resolve customer complaints to the customer's satisfaction are met.

Requirements