IT Support Associate at Eat 'N' Go Limited

⏲ May 19, 2020, 1:33 AM
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Eat 'N' Go Limited is a restaurant group on a mission to become the premier food operator in Africa. So far, our growing family consists of three international brands, Domino's Pizza, Cold Stone Creamery & Pinkberry. Eat ‘N’ Go limited officially started operation in August 2012 with the premier store at 4, Saka Tinubu Victoria Island, Lagos. Today, Eat N' Go has about 100 stores (outlet) across Nigeria and still growing.

We are recruiting to fill the position below: Job Title: IT Support Associate Location: Lagos Job Type: Full Time

Job Description

Escalating IT issues to the IT Support Executive where necessary
Responsible for managing backups and tape rotation
Diagnosing and resolving technical issues
Reporting faults and maintaining logs on servers, desktops and laptops
Ensuring all logs for equipment and users are maintained
Setting up and configuring new servers
Installing authorized software to core server
Creating purchase requisitions for IT hardware/software
Ensuring licensing for all software purchased is recorded and maintained
Exchange server mailbox maintenance including archiving mailboxes
Providing support for windows users
Maintaining Hardware Asset Register
Backup Test Restore
Ensure ticketing system is implemented in stores
Avoid SLA bridge on Ticketing system
Coupon Creation, Product creation
Ensuring 99%+ uptime of all IT systems at stores
Undertaking small- to medium-sized IT projects as instructed by the IT Support Executive
Providing desktop and server support
Supporting and maintaining MS Server, Pulse, Microsoft Dynamics, Ezee and NAV
Setting up and configuring new laptops and desktops
Installing authorized software to laptops and desktops
Ensuring security and upgrades are applied to desktops and laptops and kept up to date
Antivirus installation to all desktops and laptops
Fault finding to laptops and desktops
Update inventory
Send report, (maintenance Log, Backup test restore log, Backup notifications)
Ensuring full cooperation with the stores , be available to answer their requests for supports as defined in the SLA
Providing assistance as required to the IT Support Team Lead
Providing assistance and support to colleagues in IT-related matters
Ensuring that a high level of customer service and support is provided to all internal and external customers
Adhering to company protocol as laid out in the Company Handbook
Additional responsibilities as requested by the IT Manager
Maintaining high SLA achievement at all times, meeting the response and resolution times defined in the SLA
Preparing documents, meeting materials and correspondence
Performing basic administrative support duties, as required, to meet specific operational objectives
Performing miscellaneous job-related duties as assigned by the IT Support Executive
Working extra hours to meet deadlines, as required and where reasonable