IT Job Vacancies in a Nigerian Bank for FEP Administrators, July 24th 2013

Phillips Consulting - Our client is one of the first banks to have been established in Nigeria and has a wide network of branches
An exciting opportunity exists for two FEP Administrators to support the Head, IT Service Delivery.
Job Title: FEP Administrators

Responsibilities:

• Ensures continuous availability of all e-channel systems 24x7 operations
• Ensures 1st level technical support for all e-channel systems
• Supervises / Conducts Proof of Concept Testing for all new e-channel solutions 
• Prompt escalation of issues
• Reporting
• Alerts management and operations
• Implement SLAs
• Participates in all e-business projects and upgrades.
• Constantly monitors all channels transactions.
• Ensures adherence to the Bank’s IT policies and standards.
• Liaises with e-business department on all IT related issues.
• Implements test plans (including functionality, integrity, and stress testing, etc)
• Performs any other tasks as assigned by Head, IT Service Delivery
• Relates with e-business technical vendors for support.
• Creates users on selected e-business servers at OS level.
• Liaises between business units and technology teams in ensuring SLA on channel business is maintained.
• Draw Up Channel Management and Infrastructure strategic plan.

Requirements:

• Good technology related university degree preferably in Computer Science, Engineering or Numeric Science; 
• Minimum of 8 years cognate IT and FEP Support Duties experience in a large to medium size bank/ financial institution.

• Good knowledge of ATM architecture
• Good knowledge of FEP architecture
• Adequate Knowledge of Windows Environment
• Adequate knowledge of Hardware
• Ability to coordinate support successfully 
• Organization and coordination skills
• Good knowledge of Postilion and its components
• Software Programming background.

• Pro-activeness and promptness in response
• Customer Service Consciousness
• Adequate knowledge of Customer IT Support and IT Security.