Information Technology Jobs at Tek Experts
Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
We are recruiting to fill the positions below:
Job Title: Software Support Engineer Level 2 - Micro Focus Application Lifecycle Management
Ref #: 242516
Location: Lagos
Department: ADM
Job Description
- Do you have strong troubleshooting skills?
- Do you love delivering exceptional customer service?
- Are you looking for a rapidly growing company to take your career to the next level?
- Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
- We are hiring a Level 2 Software Support Engineer to support Micro Focus Application Lifecycle Management (ALM).
- In this role, you will be supporting customers who are having technical issues with their ALM software.
- Application Lifecycle Management covers the entire application lifecycle of the software that goes from development to the final release and enables teams of all sizes to deliver high-quality apps with greater speed and agility.
What You'll Be Doing
- Provide excellent customer service to clients who are experiencing technical support problems.
- Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
- Present a positive, effective and flexible contribution to achieving team targets and objectives.
- Ensure constant self-development using day to day work, web-based training, and any other available tools.
Skills and Experience You'll Need
- Bachelor's Degree or equivalent Technical certifications
- 1-2 years experience in technical support.
- Experience with Windows/ Linux server operating systems.
- Knowledge of programming languages, networking, databases or UI’s will be an added advantage.
- Experience in customer service is a must.
- Interest or exposure to software development and support.
- Demonstrated excellence in teamwork, collaboration, and knowledge sharing
- Customer orientated, motivated to take charge of both customer engagement and problem.
- Fluent in English.
Job Title: Software Support Engineer Level 3 - Micro Focus Application Lifecycle Management
Ref #: 242517
Location: Lagos
Department: ADM
Job Description
- Do you have strong troubleshooting skills?
- Do you love delivering exceptional customer service?
- Are you looking for a rapidly growing company to take your career to the next level?
- Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
- We are hiring a Level 3 Software Support Engineer to support Micro Focus Application Lifecycle Management (ALM).
What You'll Be Doing
- Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
- Present a positive, effective and flexible contribution to achieving team targets and objectives
- Collaborate with other team members to provide high-quality support
- Ensure constant self-development using day to day work, web-based training, and any other available tools.
Skills and Experience You'll Need
- Bachelor's Degree or equivalent technical certifications
- 2-4 years experience in technical support
- Experience with Windows/ Linux server operating systems is a must
- Strong Knowledge of programming languages, networking, databases or UI’s
- Experience in customer service is a must
- Interest in or exposure to software development and support
- General understanding of testing concepts and functional testing processes
- Demonstrated excellence in teamwork, collaboration, and knowledge sharing
- Customer-orientated, motivated to take charge of both customer engagement and problem
- Fluent in English.
Job Title: Software Support Engineer - Dynamics CRM
Location: Lagos
Job Descriptions
- Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
- Do you want to gain global experience and get extensive training on high-end software products and solutions?
- Do you take pride in delivering great customer service?
- Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.
- As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
- Working on the Dynamics CRM team you will be supporting customers experiencing difficulties with their relationship management system. Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
What you’ll be doing
- Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
- Collaborate with subject matter experts and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
- Seeks supplemental training to improve performance and develop specialization.
Job Requirements
Skills and experience you’ll need:
- Up to 2 years’ experience in technical or customer support
- Strong researching, problem solving and troubleshooting skills
- Adaptability to work independently and part of a team bringing in experts when needed
- Excellent customer service skills
- Passion for technology and learning
- Some exposure with cloud technologies and interest CRM or Microsoft Dynamics
- Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
- Ability to quickly adapt to technology and/or application changes and business delivery priorities
Job Title: Software Support Engineer - Dynamics ERP
Ref #: 242148
Location: Lagos
Department: Dynamics
Job Description
- Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
- Do you want to gain global experience and get extensive training on high-end software products and solutions?
- Do you take pride in delivering great customer service?
- Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.
- As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
- Working on the Dynamics ERP team you will be supporting customers experiencing difficulties with their relationship management system
- Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
What You'll Be Doing
- Provide Dynamics 365 Finance and Operations support for users via phone and email.
- Follow best practices and processes to deliver top-notch customer satisfaction
- Field incoming problems from end-users to resolve application, hardware and Provide Dynamics 365 Finance and Operations software issues.
- Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
- Communicate Dynamics 365 Finance and Operations application problems and issues to key stakeholders, including management, development teams, end-users, and unit leaders.
- Ensure all IT and Dynamics 365 Finance and Operations support requests are dealt with in an efficient and timely manner.
- Accurately maintain logs and documentation related to Service Requests gotten from customers.
- Participate in the Dynamics 365 Finance and Operations applications training programs and individual classes.
- Assist in creating end-user documentation, instructions, procedures, and processes
- All other duties as assigned.
Skills and Experience You'll Need
- Bachelor's Degree in Information Technology or related education from technical institute is a plus.
- Microsoft SQL Server Administration
- Windows Server Administration
- Microsoft Azure Virtual Machine Management
- Microsoft Office 365 Knowledge
- Azure Active directory
- Must be able to read, write and speak English fluently to be considered for this role
- Excellent verbal, interpersonal and written skills required to communicate with users.
- 2+ years of experience in a technical support environment.
- Experience with Microsoft Dynamics AX, NAV or Any Other ERP Solution would be an asset.
- Can work a shift-based job.
Job Title: Global Consumer Lead
Location: Lagos
Description
- Do you have a background in IT consumer support? Do you want to be responsible for delivering extraordinary customer service whilst traveling the world?
- Are you looking for a rapidly growing company to take your career to the next level?
- Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations
- Due to expansion, we are hiring a global head of consumer support.
- With a background in IT support and extensive consumer experience, you will monitor, grow and lead the overall performance and targets of your staff
- As part of our management team, you will have a demonstrable experience leading a support team of at least 500 global team members
- You will have complete control to deliver exception customer support 24/7 worldwide to one of the largest branded electronic gaming companies
- As this is a global role you may be based anywhere in the world, but you will be required to travel to key locations, including Vietnam and Bulgaria.
Roles and Responsibilities
- Prioritizes client, staff and organizational requirements, ensuring clear communications with internal and external partners regarding news, feedback, plans and issue resolutions;
- Manage the team’s productivity and headcount collaborating with talent acquisition and learning and development supporting performance management and people development
- Operational responsibility for KPIs and overall SLA
- Build, implement and maintain business processes
- Attend and proactively participate/manage meetings with senior client contacts, international stakeholders and partners covering operational updates, plans and issues and business and workflow reviews to diagnose areas of improvement
- Run, analyze reports and create action plans to improve the operation and ensure metrics achievement
What We're Looking For
- Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
- You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience
- Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Skills and Competencies:
- A background in delivering consumer support is critical
- Strong organizational, planning, leadership and management skills with presentations skills all delivered with a confident and professional manner
- Excellent soft skills including critical thinking, decision making, conflict resolution, influence and negotiation skills
- Committed to self-development and the development of others.
Our Offer
In return, we offer you:
- An excellent remuneration package
- Prestigious offices in central locations around the world
- Friendly working atmosphere
- Continuous professional development and certification programs
- A commitment to offering career development opportunities to meet your full potential.