Information Systems (IS) Support Officer at Sundry Foods Limited

Sundry Foods is an integrated food services company founded in 2003 and operating in major cities in Nigeria. We are bringing our now trademark great tasting ready-to-eat food and quality services to thousands of people and institutions daily through its chain and network of restaurants, bakeries and other catering facilities.

We are proud to own and operate one of Africa’s best restaurant and bakery chains and we pride ourselves on our ability to consistently deliver original food and service solutions whether in workplaces, schools and colleges, hospitals, joining even remote sites and different cultural environments using our team of young seasoned professionals and an entire workforce with a passion to deliver nothing but the best to every customer.

We are recruiting to fill the position below:

Job Title: Information Systems (IS) Support Officer

Locations: Port Harcourt, Rivers

Summary

• An Information Systems (IS) Support Officer plays a critical role in ensuring the smooth operation of an organization's IT infrastructure and systems. 
• They provide technical assistance, troubleshoot issues, and support users to maximize the efficiency and effectiveness of information systems.

Key Responsibilities
Technical Support:

• Assist users with hardware, software, and network issues.
• Troubleshoot and resolve system errors or malfunctions.

System Maintenance:

• Perform regular updates, backups, and patches to ensure system reliability.
• Monitor system performance and address potential issues proactively.

User Training:

• Educate staff on how to use systems and applications effectively.
• Create user guides and documentation.

System Upgrades and Implementation:

• Assist in deploying new software, hardware, or systems.
• Test and evaluate new technologies before rollout.

Security Management:

• Implement and enforce security protocols to protect data and systems.
• Monitor for vulnerabilities and respond to security incidents.

Help Desk Operations:

• Manage support tickets and ensure timely resolution of issues.
• Provide remote or on-site assistance as needed.

Requirements

• A Degree or Certification in IT, Computer Science, or a related field. 
• Certifications like CompTIA A+, ITIL, Cisco, Oracle or Microsoft Certified: Modern Desktop Administrator are advantageous.
• Other Requirements: Microsoft Certification: MCSA, MCSE or MCITP Server Administrator is desirable. 
• A minimum of three years relevant experience is required.

Tools and Technologies:

• Help Desk Software: ServiceNow, Zendesk, Jira.
• Remote Support Tools: TeamViewer, AnyDesk.
• Monitoring Tools: Nagios, SolarWinds.
• Security Tools: Antivirus software, firewalls, intrusion detection systems.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 30th April, 2025.

Note: Role may require travel so only candidates willing and available to travel while on the job should apply