Ibadan Electricity Distribution Company Plc Vacancy for a Team Lead - Field Operations
Ibadan Electricity Distribution Company (IBEDC) Plc -
Headquartered in Ibadan is responsible for electricity distribution
within the south western zone (Oyo, Ogun, Osun and kwara as well as some
parts of Kogi, Ekiti and Niger states).
We are an organization
with a focus on delivering excellent service to the customers and
providing customer satisfaction through reliable power distributions.
We are recruiting to fill the vacant position of:
Job Title: Team Lead - Field Operations (Commercial)
Job Description
- To carry out business development activities in relation to IBEDC
corporate account - manage (identify new and sustain existing business
relationship) IBEDC’s business relationship with industrial customers.
Responsibilities
- Develops, builds and manages IBEDC’s corporate accounts (Maximum Demand – Industrial customers)
- Manage service delivery processes for MD customers (Meter reading,
Billing, Payments, Customer assistance, Service Irregularities etc.)
- Ensures the implementation of IBEDC’s customer services policies with respect to MD customers
- Attends to customer (MD) queries/complaints on the field and
escalates to proper channels to ensure such complaints are captured and
addressed accordingly
- Keeps abreast of market trends and supplies management with insights
on customer needs, problems, interests and innovative ways for service
delivery.
- Identifies potential new clients within IBEDC’s area of operations
- Coordinates all new connections (MD only) and meter installations (working with Technical Operations)
- Manages customer relationships and identifies business growth opportunities (new and existing MD customers classes)
- Devises relevant strategies to manage relationship with existing MD clients and identification of new MD
Competence Requirements:
- Understanding of the business of IBEDC and related businesses in the electricity sector
- Knowledge of Utilities Industry
- Strong problem solving and analytical skills
- Good interpersonal , negotiation and communications skills
- Knowledge of billing /collection practices, procedures, and basic software in billing reconciliation
- Proficient in the use of Microsoft Office suite and relevant billing applications utilised by IBEDC
- Strategic planning and Business Development (services and products)
- Strong Customer Relation Management skill
- Knowledge of Marketing & Customer Insights
Qualifications and Requirements Educational Qualifications:
- A good Bachelor's Degree (in Engineering, Business disciplines or any related field)
- A master’s degree in a Business related field is required
Required Experience:
Professional Qualification:
- Membership of a professional body in the Management or Marketing field is required
How to Apply
Interested and qualified candidates should
Click here to Apply