Hotel Manager at Greengates Group Limited

⏲ Mar 21, 2022, 9:06 PM
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Greengates Group Limited is a multinational and majorly family held equity company established over 22 years ago to provide world class products and services in all the countries it operates.

From a vantage position, presence and partnerships with time tested and successful institutions in major industrialized and commercial capital in Europe, North America and Asia, we have acquired a world class solution to meeting our customers.

We are recruiting to fill the position below:

Job Title: Hotel Manager

Location: Lagos

Job Description
Work Activities:

Manages the hotel to ensure efficient and profitable operation.
Establishes standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, food selection and service, and type of patronage to be solicited.
Plans dining room, bar, and banquet operations.
Allocates funds, authorizes expenditures, and assists in planning budgets for departments under his coverage.
Observe and monitor workers' performance to make sure that company rules and procedures are being followed.
Confer and cooperate with other department managers to coordinate hotel activities.
Answer questions about hotel policies and services. He will also address customers’ complaints and resolves problems.
Inspect hotel for cleanliness and appearance. This involves inspecting guests' rooms, public access areas, and outside grounds for cleanliness and appearance
Coordinate front-office duties and resolve problems on the job as they arise.
Estimate the number of rooms needed for special events. Managers may monitor the number of open rooms when renting to non-event customers.
Answer customers' questions, make them feel at home, and build on-going relationships.
Update what they know about community and help customers understand what they can do in the area.
Coordinate front desk staffs' work, and build a team environment.
Interview applicants and judge the quality of their skills to staff various positions in hotels.
Perform general physical activities and administrative tasks when delivering mail or answering phones.
He is to act as a liaison between the hotel guests and the hotel staff. The manager may be called to resolve disputes and ensures that hotel and guest financial obligations are met.
Assign duties to workers and schedule work activities and communicate duties and hours to staff. Coach staff on how to do the job and motivate them to finish projects.
Conduct Periodic Inspections of the hotel premises to assess and monitor surroundings and decide what needs to be done.
Communicate with other managers to plan large events. May negotiate with managers about whose staff will help with projects.
Identify staffs' actions and evaluate whether it meets hotels' standards.