Hilton Worldwide Job in Nigeria for a Group, Conference & Events Coordinator
Hilton Worldwide (NYSE:
HLT) is a leading global hospitality company, spanning the lodging
sector from luxury and full-service hotels and resorts to extended-stay
suites and focused-service hotels. For 95 years, Hilton Worldwide has
been dedicated to continuing its tradition of providing
exceptional
guest experiences. The company's portfolio of twelve world-class global
brands is comprised of more than 4,250 managed, franchised, owned and
leased hotels and timeshare properties, with more than 700,000 rooms in
93 countries and territories, including Hilton Hotels & Resorts,
Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Curio
- A Collection by Hilton, Canopy by Hilton, DoubleTree by Hilton,
Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood
Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The
company also manages an award-winning customer loyalty program, Hilton
HHonors®.
Job Title: Group, Conference & Events Coordinator
Job Description
A Group, Conference & Events
(GC&E) Coordinator with Hilton Hotels and Resorts will maximise
revenue opportunities in the areas of group reservations, conferences
and events by driving sales leads and increasing conversions.
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels &
Resorts offers travelers a world of authentic experiences. The brand
continues to be the innovative, forward-thinking global leader of
hospitality. With products and services that meet the needs of
tomorrow's savvy global travelers, we shape experiences in which every
Guest feels cared for, valued, and respected.
If you understand
the importance of upholding a brand’s reputation and value the effort
it takes to provide a globally recognized hospitality experience, you
may be just the person we are looking for to work as a Team Member with
Hilton Hotels & Resorts. Because it’s with Hilton Hotels &
Resorts where we promise an exceptional Guest experience every time.
What will I be doing?
As GC&E Coordinator, you will
maximise revenue opportunities in the areas of group reservations,
conferences and events by driving sales leads and increasing
conversions. The GC&E Coordinator will interact frequently with
Guests and customers with the intention of earning repeat and expanded
business. Specifically, a GC&E Coordinator will perform the
following tasks to the highest standards:
- Receive and convert incoming enquiries to achieve targets and maximize revenue
- Seek opportunities to increase sales and conversions within the Team
- Manage an events schedule to maximise yield
- Responsible for initiating reservations for groups attendees,
preparing rooming list, revising existing reservations, building group
blocks in the PMS as needed . Communicating to external customers any
communication deemed necessary by the event service managers.
- Assist the C & E Manager upon request to conduct site
inspection with potential customers, visiting guests rooms, meeting
space and banquet facilities, as well as other hotel facilities.
- Data entry using Delphi, ONQ R&I, Microsoft Word and Excel.
- Copying and distributing of internal/external letters, forms,
bookings, contracts, room lists, schedules, and mail. E-mail
correspondence directed by Managers as needed. Filing, faxing, and
distributing of incoming/outgoing mails.
- Focus on a consistently executed up-selling approach
- Build strong relationships with customers to fully understand their needs
- Arrange and carry out Hotel show rounds
- Ensure the complete administration and execution of all planned events
- Participate in hotel promotional activities.
- Responsible for initiating the preparation of proposals and/or
contracts to advise prospective customers primarily of the hotel guests
rooms, but also meeting space and rate availability.
What are we looking for?
A GC&E Coordinator serving
Hilton Worldwide Brand Hotels and Resorts are always working on behalf
of our Guests and working with other Team Members. To successfully fill
this role, you should maintain the attitude, behaviors, skills, and
values that follow:
- Minimum of HND.
- Minimum of a year work experience in guest contact area.
- Good knowledge of Microsoft Office Suite.
- Excellent grooming standards.
- Demonstrated previous experience working in a Sales environment.
- Good organisational and administration skills.
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Confident telephone manner.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems.
- Demonstrated previous experience working in the Conference & Events function.
- Certification in a relevant field.
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday
entitlement. As an employee you will become a member of The Hilton Club
which provides reduced hotel room rates in our hotels worldwide, plus
discounts on products and services offered by Hilton Worldwide and its
partners. We look forward to explaining in detail the range of excellent
benefits that you would expect from a global hotel organization like
Hilton Worldwide. We look forward to explaining in detail the range of
excellent benefits that you would expect from a global hotel
organization like Hilton Worldwide.
Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.
How to Apply
Interested and qualified candidates should
Click Here to Apply