Helpdesk Support Technician Job in a Satellite and Astronomy Products Supply Company in Lagos

Adexen Recruitment Agency is mandated by a leading global company which specializes in the supply of innovative satellite and astronomy products, to fill the vacant position of:


Job Title: NOC Helpdesk Support Technician

Job reference n°: 1056
Location: Nigeria
Industry: IT

Job Description

• Troubleshooting skills (1st and 2nd line support) finding issues and resolving on networks and equipment.
• Effectively, professionally, and respectfully represents other Information Technology staff members, teams, and their services to the client community.
• Will be required to work overtime on support cases if required.
• Will be required to make decisions on the spot on certain circumstances
• Suggest solutions effectively to resolve the clients problem.
• Must be able to manage multiple clients (Updates, feedback and service delivery)
• Records required customer and problem information in Helpdesk system and attend to issue

• Good educational background
• Basic Technical background (IP and troubleshooting skills)
• Must be able to learn and support new and quickly-changing technologies.
• Detail orientated
• Dedicated to client satisfaction
• Good decision making skills
• High energy level.
• Good Client facing and internal communications skills
• Good written and verbal communications skills.
• Good working knowledge -Microsoft Office
• Valid driver’s license