Head of Retail Store Vacancy at Contec Global Group

Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa and Europe. As a company established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure and Hospitality. We recruiting to fill the position below:       Job Title: Head of Retail Store Location: Lagos Summary

• Head of Retail Stores Operations plans and directs the operations of all retail stores.
• Develops strategies to improve customer service, drive store sales and increase profitability.
• Ensures customers’ needs are met, complaints resolved and service is quick and efficient.
• Ensures all products and displays are merchandised effectively to maximize sales and profitability.

• Communicate and lead teams to deliver the company’s vision, goals, expectations and policies while maintaining open communication channels for ideas, suggestions and feedback.
• Manage the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control with a high level of integrity, urgency and responsibility and within the best interests of the organization.
• Maximize sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning to department managers and team members. Develop ordering and receiving process.
• Establish and maintain a professional working relationship with customers, team members, schools, vendors, suppliers and regulatory agencies.
• Ensure all policies, programs and directives are communicated and executed in a positive and timely manner.Perform other job-related duties as assigned.
• Develop promotion plan to boost sales of specials. Implement pricing strategy based on competitive review of market and aligned revenue goals.
• Empower teams to deliver a great customer shopping experience.
• Delegate authority, responsibility and accountability to managers and create a coordinated, motivated management team.
• Analyze Profit and loss (P&L) for business opportunities and to create appropriate action plans / strategies; evaluate store conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures.
• Monitor and analyze the internal and external business environment and manage the store’s competitive response.
• Communicate with director to cover the status/progress of store operations and management team.

• Applicants must be a University graduate.
• Proficient in the use of MS Office Suites.
• Must have experience with mobile/telecommunication product sales.
• At least minimum of 5 years experience in a similar role.
• Must reside in Lagos.