Head of Operation Vacancy at SENCE Limited

Skill Enhancement Centre (SENCE) Limited - We are a Business Consultancy firm focused on small/medium businesses.
Our goal is to provide our clients with the support they need to grow their businesses by providing them with value-added and convenient services in a friendly atmosphere.

We are recruiting to fill the position below:

Job Title: Head of Operation

Job opening ID: 223
Location: Lagos
Job type: Full time

Job Summary

• The operations manager at Organization is required to oversee and take responsibility for all the activities which contributes to the effective operations process that converts input to output.

• Others may be assigned.
• Ensure efficient systems are in place to enable Organization attain its objective of maximum productivity
• Create a conducive work environment which supports work creativity and vitality
• Enhance the operational procedure, systems and principles in the area of information flow and management, business process and reporting
• Improve the operational systems, processes and policies in support of Organization’s vision and mission specifically to support better management reporting, information flow and management, business process and planning.
• Supervise customer service and ensure that they are in line with customer satisfaction objectives
• Plan store layouts, and design displays.
• Ensure that all filing, both paper and electronic, complies with the data protection guidelines.
• Direct and coordinate activities of businesses concerned with the production, pricing, sales, and/or distribution of products.
• Contribute to short and long-term company planning and strategy as a member of the management team
• Serve as primary liaison to legal counsel in addressing legal issues e.g. copyright, antitrust, governing instruments, partnerships, licensing etc.
• Provide IT systems support to staff, undertake and liaise with external IT consultant to ensure the good maintenance and operation of the IT network and website.
• Liaise and negotiate with external suppliers - including equipment lease agreements, insurance renewal and regular office checks fire safety, maintenance, tidiness.
• Liaise with our office landlords (re lease renewal etc) and attend tenants' meetings.
• Manage operations staff, preparing work schedules and assigning specific duties.
• Raise budget to fund operations, maximize investments, and increase efficiency.
• Coordinate the movement of goods into and out of production facilities.
• Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
• Recommend locations for new facilities or oversee the re-modelling of current facilities.
• Drive initiatives in the management team and company that contribute to long-term operational excellence.

• Possession of an outstanding working experience in addition to qualifying degree, such as bachelor's degree in a relevant field
• Good team motivator.
• Team work - Effectively communicates to delegate responsibilities using interpersonal skills.
• Accuracy and punctuality - Precise with details and facts.
• Excellent computer skills and proficient in excel, word, outlook, and access
• Excellent communication skills both verbal and written
• Knowledge and experience in organizational effectiveness and operations management implementing best practices.
• Work experience: 4 - 6 years
• Sufficient organisational skill and ability to carry out multiple and intricate tasks
• Prior familiarity with operational management principles and adequate exposure to the use of computer applications
• Strong analytical and problem solving skill.
• Effective communication skill
• Strong initiative and leadership.
• Understand customer needs.

• Decision making- Having the ability to reason swiftly and make prompt decision authoritatively and wisely after adequately contemplating various available courses of action.
• Excellent people manager - Persuader, influencer, leader, negotiator and delegator of responsibility.
• Planning and Organising - Ability to develop systems to keep track of information
• Time management - Being able to establish a systematic course of action to ensure accomplishment of specific objectives and set priorities and timetable to achieve maximum productivity

• Quality conscious
• Passionate for customer service
• Team worker
• Meticulous
• Entrepreneurial
• Time conscious
• Problem solver
• Flexible