Guest Service Agent at Limewood Villa Hotel


Limewood Villa Hotel is Located in the heart of Lekki Phase 1. Limewood Villa has accommodations with a restaurant, free parking, pool, bar and lounge. The facility offers 24 hours front desk and room service to its customers, along with free Wi-Fi throughout the property. Nearby attractions include points like Filmhouse Imax Cinema, Upbeat recreation center, Nike art gallery and Lekki Conservation Centre.

We are recruiting to fill the position below:



Job Title: Guest Service Agent
Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

  • The GSA acts as a problem solver, in a professional and calm manner, resolving any guest concerns that may occur while delivering outstanding service to our guests.
  • The primary duties of the guest service agent are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

Responsibilities
Guest Check-in and out:

  • Knowledge, understanding, and adherence to Company Core Values and Mission Statement.
  • Perform duties as outlined in the Front Office Training Procedures.
  • Check guests in and out of the hotel in a courteous and pleasant manner.
  • Use the appropriate phrases and greetings when interaction with guests.
  • Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.

Guest Services:

  • Offer assistance to the individual needs and requests of all guests.
  • Ensure guest needs are responded to in a timely and efficient manner.
  • Maintain guest confidentiality at all times.
  • Conduct self in a friendly and attentive manner during all guest encounters.

Guest Reservations:

  • Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations
  • Responsible for greeting every guest upon arrival
  • Provide information on hotel facilities and services
  • Concierge services including booking activities, dining reservations and transport
  • Provide detailed information about points of interest in the area
  • Arrange services required for guests with special needs
  • Be an ambassador of Limewood Villa Hotel
  • Other related duties as assigned by the Front Office leadership team
  • Accurately manage payment system.
  • Communicate pertinent shift information to the next shift and to supervisor.
  • Adhere to all safety policies and procedures
  • Prepare documents and keys required for registration
  • Register arriving guests and assign rooms
  • Process guests' departures, calculate charges and receive payments
  • Make, confirm, cancel and change reservations
  • Promptly and courteously attend to telephone calls and text messages, directing as appropriate
  • Ensure guest special requests are efficiently completed
  • Store and retrieve luggage
  • Follow emergency and safety procedures
  • Provide direction to guests requiring guidance and offering any further assistance, as required
  • Training of new team members

Requirements

  • Interested candidates should possess OND / HND / Bachelor's Degrees with 4-19 years of relevant work experience.

Salary
N50,000 - N60,000 monthly.

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: For inquiries, send a WhatsApp message to: 08058043665

Application Deadline  17th June, 2024.