Graduate Teller recruitment at Citibank Nigeria Limited
Citibank Nigeria Limited, the leading global financial services company,
provides consumers, corporations, governments and institutions with a
broad range of financial products and services.
Citibank Nigeria Limited is recruiting to fill the position below:
Job Title: Teller - Transaction Svs. Rep
Job Code: 3-16085392
Location: Nigeria,Lagos
Job Function: Operations
Schedule: Full-time
Shift: Day Job
Primary Purpose
As Funds Transfer Teller:
- Receipt and handling RTGS/NEFT/Foreign Currency Outflows/Local
currency Outflows/Book Transfers/MC Request, Draft purchase, and
re-issuance request etc. from customers/clients/reps.
- Ensure all MIFTABLE transactions are treated in accordance with bank’s MIFT policy.
- Pass all instructions on orbiflow indexing it to the processing unit on the intellect scan.
- Check periodically on flexcube if entries have been correctly passed.
- Identifying transactions/documents for introduction into the
relevant orbiflow queue/depts. (e.g. DACS, FT, TROPS, TRADE, TRADE Ops,
LEGAL, etc.)
- Reporting
- FIRS processing
- Identifying authorized reps on system
- Filing
- Mandate update request handling amongst others.
- Processing of custom duty transactions.
- Ensure proper monitoring and prompt booking /liquidation of investments requested submitted at the branch.
Head Teller Functions:
- Handling / processing cash transactions (Deposits and Withdrawals) from Current and Saving accounts
- Handling / processing foreign currency transactions (PTA / BTA - Form As and Domiciliary Accounts)
- Performing back-up functions in handling / processing cheque deposits (Citibank and Other Banks)
- Performing back-up functions in handling / processing of specialised products (Collections) – FIRS, MultiChoice etc.
- Vault Operations
- Cash –In –Transit management
- Supervision of Note Counters/Tellers
- Handling / processing of others transactions like expense tickets, counter cheques, etc.
- Handling and coordination of cash delivery and pick-up from customers’ locations
- Handling and coordination of cash pick-ups from implant locations
- Perform / Act as branch TI support staff
Accountabilities
The following are the specific tasks and responsibilities of the Counter Service Head Teller/Funds Transfer Teller:
- Ensure adequate working supply of cash is brought out from the
vault each day and disburse cash to all tellers on request in line with
procedure. Ensure all cash exchanges are properly documented.
- Ensure all vault operations are done in joint custody with the Cash Officer/alternate as per policy.
- Monitor cash on premises and ensure it does not exceed set limit. Any excess to be shipped to the vault immediately.
- Ensure all customers' requests/instructions are complete with
proper documentation in line with applicable regulations and guidelines
of Central Bank of Nigeria, tax laws of the Federal Republic of Nigeria,
U.S anti-boycott and antimony laundering guidelines, Citigroup policy
and local procedures.
- Ensure all cash received and paid is properly accounted for by
preparation of teller proof at the end of each day. Perform intermittent
balancing during the day.
- Tracking and report relevant metrics to MIS and other units.
- Maintain appropriate confidentiality and security of customer
and transactional information stored in any form (images, application
files, databases, spreadsheets, papers, registers, files etc.) in line
with local procedures and departmental designations. Ensure proper
put-away procedures are observed at close of business and during any
temporal absence from workstation.
- Perform additional projects and responsibilities as assigned by branch management.
- Authorization of Clearing cheques on the CIS processing application.
- Daily balancing of clearing sessions.
- Time-stamp (validate) and signature-verify all customers request
and refer those that require callback/status approval to supervisor for
action.
- Ensure transactions are not processed for SDN names and
sanctioned countries by checking the SDN list prior to processing
transactions.
- Report all qualifying transactions processed in line with existing NDLEA limits.
- Ensure appropriate charges are applied as per bank’s charges list, applying concessions where applicable.
- Process all customer requests within the standard turn-around
time and without error (e.g. cheques encashment, cash deposits, cheque
deposits, PTA/BTA purchase, etc.).
- Ensure stated procedures and policies for all products are adhered to while processing.
- Update Registers where required before processing/after processing.
- Ensure all transactions processed during the day are fully
authorized and there is no pending transaction left on the system before
closing for the day.
- Liaise with and monitor the activities of note counters – receive cash from the bulk-counting room for prompt processing.
Business Relationships:
- Internal: Highly frequent contact with Technology
Infrastructure, Head Office, Cash Management Ops, Documentations,
Citiservice, Treasury, Finance, and Relationship Management. Moderately
frequent contact with Treasury Operations, Credit Administration and
Up-country branches.
- External: Highly frequent contact with Customers, and Teller Implant Locations
Qualifications
Specialized Skills/Experience:
- Educational Requirement: Basic College Degree
- Work Experience: 2 – 6 years
- Personal Attributes: Good Interpersonal/Communication Skills
- Customer Focused
- Neat/Smart Appearance
- High level of integrity/sense of responsibility
- Job Challenges: Error Free Processing
- Commitment to customer satisfaction in a highly competitive industry
- Preparation of reports with tight timelines
- Weekend and public holiday work
- Ability to work under pressure
- Compliance with regulatory/institutional requirements
- Processing within standard turnaround times
Thinking Complexity:
- Highly risky market with potential for fraud.
- High level of manual processes.
- Handling/supervising very large volumes of cash.
Exceptional candidates who do not meet these criteria may be considered
for the role provided they have the necessary skills and experience.
Valuing Diversity:
Demonstrates an appreciation of a diverse workforce.
Appreciates differences in style or perspective and uses differences to
add value to decisions or actions and organisational success.
How to Apply
Interested and qualified candidates should:
Click here to apply