Graduate Job Vacancies at Contec Global Group
Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa and Europe. As a company established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure and Hospitality.
We are recruiting to fill the positions below:
Job Title: Customer Care Executive
Location: Lagos
Essential Duties and Responsibilities
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Maintaining customers focus at all times and answering to customer’s enquiries using the standard guidelines
- Maintaining working cognition of each customer process for various market segments and communicating issues to team manager.
- Handle customer inquiries both telephonically and by email
- Provide customers with product and service information
- Document all call information according to standard operating procedures
- Manage and resolve customer complaints
Education and/or Work Experience Requirements
- Bachelor's Degree in any reputable institution
- 2-3 year working experience in any related field
Skills:
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail.
Job Title: Front Desk/ Admin Executive
Location: Lagos
Essential Duties and Responsibilities
- Manages the Calendar of the Manager and senior team
- Performs day to -day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry
- Provide excellent customer service for clients; practices confidentiality and privacy protocols in accordance to the requirements of the organization.
- Answers basic questions regards to the business
- Handles incoming and outgoing letters
- Take and relay messages
- Maintain Basic filling system
- Maintains waiting areas, office files, and front - desk areas in a manner that is organized and neat.
- Performs other duties as may be required
- And responsible for all office management
Education and/or Work Experience Requirements
- Diploma from a reputable institution
- 1-2 years working experience in a related field
Job Title: Agent Acquisiton Officer
Location: Lagos
Essential Duties and Responsibilities
- Advises customers by providing information on products
- Sales of business solutions and services to target markets/customer base.
- Grow the merchant and customer touch point network into the largest multi-channel network.
- Actively listen to customer requirements or challenges and provide a strategic fit to any of our products or solutions
- Managing the sales process for new prospects, from initial contact through to closure
- Contacting prospective customers and discussing their requirements.
- Achieving all revenue targets & objectives in line with the Area Business Plan.
- Working closely with the marketing team to produce any sales collateral required for the target market
Requirements
- Bachelor’s degree from any reputable University, with 2-3 years working experience
Skills:
- Ability and desire to sell
- Excellent communication skills
- Positive, confident and determined approach
- Resilience and the ability to cope with rejection
- A high degree of self-motivation and ambition
Job Title: Deals Acquisition Executive
Location: Lagos
Essential Duties and Responsibilities
- Advises customers by providing information on products
- Sales of business solutions and services to target markets/customer base.
- Grow the merchant and customer touch point network into the largest multi-channel network.
- Actively listen to customer requirements or challenges and provide a strategic fit to any of our products or solutions
- Managing the sales process for new prospects, from initial contact through to closure
- Contacting prospective customers and discussing their requirements.
- Achieving all revenue targets & objectives in line with the Area Business Plan.
- Working closely with the marketing team to produce any sales collateral required for the target market
Education and/or Work Experience Requirements
- Bachelor’s degree from any reputable University
- 2-3 years working experience
Skills:
- Ability and desire to sell
- Excellent communication skills
- Positive, confident and determined approach
- Resilience and the ability to cope with rejection
- A high degree of self-motivation and ambition
Job Title: Project Manager
Location: Lagos
Essential Duties and Responsibilities
- Design and create the company’s project management best practices, including leading continuous improvement initiatives and providing leadership and guidance.
- Define project scope, deliverables and budget based on technical requirement specs from stakeholders.
- Responsible for coordinating with all stake holders for documentation, API’s, end to end integration etc.
- Be responsible for end-to-end successful project delivery from inception to go-live; including technology and business readiness deliverables and change management activities.
- Design, create and implement project processes with vendors and other stakeholders, including project charters and milestones, issue and risk management considerations and contingency roadblock plans.
- Create business workflows to reduce defects, improve customer satisfaction, manage end-user impact, reduce cost and increase project efficiency.
- Translate business objectives and needs to technical requirements from various stakeholders.
- Assist with the financial management and budgeting of projects, resource allocation and procurement management.
- Define, create and maintain tools and processes for tracking project status, change requests, sign offs and approvals, and best practice knowledge repository.
- Have strong knowledge requirements about the working knowledge of CSM, payment and banking industry standards, networking and API protocols.
- Ensure timely coordination with technical team, all stake holders, partners for implementation timely implementation of the project.
Education and/or Work Experience Requirements
- A Bachelor's Degree in Business, Information Technology or a related experience in payment/fintech or handling such projects.
- Sound technical acumen and/or previous experience in a techno commercial/business role.
- Should have a good understanding of NIBSS integration, NIP and other API’s.
- Project Management Institute, PMP Certification or equivalent is considered a strong asset
- 3-5 years of experience in a project management capacity including all aspects of project management processes, disciplines and execution essential
Skills:
- Decision Making & Problem solving
- Negation skills
- Sales skills
- Strong customer focus
- Client Engagement & Management
Job Title: Social Media Specialist
Location: Lagos
Job Description
- We are seeking an experienced Social Media Specialist to lead the strategy and execution of our social plan.
- The ideal candidate will be highly organized and comfortable multi-tasking.
- The Social Media Specialist’s goal will be to attract, engage and interact with our virtual community.
- The successful Social Media Specialist will have knowledge and passion for social media including but not limited to Twitter, Facebook, Snapchat, Instagram, YouTube, Twitch, Reddit, and LinkedIn.
Responsibilities
- Execute the creation and publishing of relevant, original, and high-quality content
- Maintain a regular publishing schedule
- Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging, and audience identification
- Optimize company pages within each platform to increase visibility of company’s social content
- Moderate all user-generated content
- Create and maintain editorial calendars and schedules
- Collaborate with other departments to manage reputation, identify key players and coordinate actions
- Work with the marketing team to create a solid branding message across all channels
- Create social media campaigns and call to actions that drive engagement and conversions
- Monitor and tracking all outgoing and incoming social media communication.
Qualifications
- Bachelor's degree in Business, Journalism, Marketing, Communications, or a related field is required
- 3+ years experience in social media or related field
- Excellent consulting, writing, editing, presentation and communication skills
- Strong understanding of user-generated content management, content marketing and reputation management
- Demonstrable social networking experience and social analytics tools knowledge
- Knowledge of online marketing and good understanding of major marketing channels
- Ability to plan strategically, manage and prioritize multiple projects simultaneously, work well under pressure in a fluid, fast-paced team environment while meeting critical deadlines
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected]
Application Deadline 24th October, 2017.