Graduate Customer Relations Officer Vacancy at Michael Stevens Consulting, Lagos
Michael Stevens Consulting - Our client, is one of the largest and most
successful conglomerates in the industrial, trading and building
sectors of Nigeria.
Michael Stevens Consulting is recruiting to fill the position of:
Job Title: Customer Relations Officer
Location: Lagos
Key Responsibilities
- Take responsibility for being the first point of contact for all
callers to the Customer Service Centre and ensuring that a high quality
of service is delivered at all times.
- Carry out all administrative tasks relating to the Customer
Service Centre and any necessary follow-up work in relation to incoming
calls.
- Maintain a comprehensive knowledge of Group departments, services, policies and procedures in relation to the role.
- Ensure that relevant departments are made aware of concerns raised by customers so that they may carry out corrective action.
- Keep accurate records of discussions or correspondence with customers.
- Take ownership and responsibility for all enquiries presented to
the Customer Service Centre, identify customer needs, and utilising
appropriate questioning and listening skills to identify and offer
appropriate solutions.
- Ensure that all computerised systems are used effectively to
help process customer enquiries and accurately maintain all records in a
time critical environment.
- Deal with all calls received within the Customer Service Centre
in line with current Service Level Agreements, policies and procedures.
Qualifications
- A Bachelors degree or equivalent in a relevant social science discipline.
- Must possess a minimum of 5 years relevant professional working experience.
- Relevant professional certifications e.g Customer Relationship Management (CRM).
- A Masters degree in a relevant discipline will be an added advantage.
Key Skills:
- Demonstrate initiative with a results orientation, while exhibiting strong drive and leadership skills.
- Ability to drive client focused outcomes.
- Candidate must possess strategic business focus and strong communication skills.
- Ability to apply innovative approaches, to work in team, analyze and summarize and also pay attention to details and objectives.
- Possess a good understanding of business processes.
How to Apply
Qualified candidates should send their CV's to:
[email protected] or
[email protected] The subject of the email should be the job position being applied for.
Application Deadline Friday, 13th February, 2015.