Graduate Call Agents recruitment at Lorache Consulting

Lorache Consulting - Our client, is currently seeking to employ suitably qualified candidate to fill the position below:

Job Title: Call Agents (Outbound & Inbound)
Location: Lagos
Reporting to: Supervisor (Call Center)
Job Roles

• Handle customers complaint, request and queries via inbound calls.
• Ensure relevant communication, data and record are updated and recorded accordingly.
• Identify and escalate situation requiring urgent attention to appropriate department.
• Build customer interest in product and services for all queries being attended to.
• Ensure that calls are answered within defined threshold of 20seconds.
• Will be responsible for calling customers who are overdue on payments on their accounts.
• Make calls to customers who have previously indicated a need for help with technical problems.
• Prepare daily activities report and share with TL/ Supervisor and HOD.

• Customer Service/ Customer interaction group.

• Computer Knowledge, Internet and Tech Savvy, Customer queries resolving skills, Sales Acumen, Customer focus, Excel Knowledge is a must, Languages (Hausa, Igbo, Yoruba and English)

• Relevant industry experience Preferred.

• Candidate should possess Graduate / Post Graduate qualification.
• Must have  1-3 Years