GM Operations Manager Job in a Recreational Facility and Service Company
Adexen Recruitment Agency - Our client, a Recreational Facility and Service Company, is recruiting to fill the position below:
Job Title: GM Operations Manager
Job Reference: 1225
Location: Lagos, Nigeria
Industry: Hospitality
Function: Executive
Company
- Our client operates within the hospitality sector in Nigeria.
Job Description
- Provide quality leadership and oversee the execution of Centre's
goals, strategies, and day-to-day operational plans; ensuring the
business achieves its objectives and delivers on its promise to all
stakeholders.
- As a GM level role, he will have responsibility for P&L and the overall success of the business.
- The GM Operations Manager will supervise the Sales Manager, Financial controller, building service manager, and IT Manager.
Strategic:
- Participate in and contribute to the goal setting and strategy
articulation process for the business, by providing specific insights,
trends, and ideas that will drive business growth and profitability.
- Develop and implement performance management systems designed to
proactively and consistently measure and monitor business performance
indices whilst ensuring appropriate actions are taken to guarantee,
improve and sustain desired performance thresholds.
- Develop, implement and ensure compliance to Company's Standard
Operating Procedures (SOP), policies and budgets ensuring the
achievement of operational excellence.
- Cascade the goals and strategies for the business into
day-to-day operational plans and provide directions and guidelines to
each team/unit responsible for executing the plans.
Tactical:
- Drive initiatives amongst the management team and contribute to long-term operational excellence.
- Participate in the development and implementation of the sales budget.
- Improve the operational systems, processes and policies in
support of the organization's mission - specifically; support better
management reporting, information flow and management, business process
and organizational planning.
- Work with the Sales and Marketing team to develop and implement
strategies to improve market penetration and build brand awareness.
- Monitor productivity and revenue goals for each sales person by tracking and measuring results against set targets.
- Implement all guest satisfaction and guest service programs,
monitor guest satisfaction report and initiate corrective actions as
necessary.
- Participate in the recruitment and development of employees with
the right potential, attitude, eagerness and qualification to support
Company brand Values.
- Enhance Company community image and keep abreast of competition, new development, improved sales methods and techniques.
- Periodically review market analysis to determine client needs,
occupancy potential, desired rates, etc. and make appropriate
recommendations on product/service packages that can be tailored to meet
those needs.
Operational:
- Oversee the coordination of facility booking and ensure all
booking issues including space conflicts, possible cancellations, and
compromises between guest needs and facilities are resolved speedily and
logically.
- Ensure all complaints from guests are dealt with properly and personally, in accordance with the Company brand guidelines.
- Ensure the cleanliness of the facility and maintenance of all
equipment in the premises at all times in accordance with Company
service policy.
- Manage and increase the effectiveness and efficiency of Support
Services (HR, IT and Finance), through improvements to each function as
well as coordination and communication between support and business
functions.
- Work closely with the Human Resources Manager to execute:
performance appraisals, employee coaching and counseling, discipline and
grievance, employee relations, wage and salary administration,
compensation and benefits, etc.
- Ensure full compliance with all regulatory requirements relating
to hygiene, fire, health and safety as indicated by the relevant
authorities as well as the Company's Health, Safety, Environment Policy.
- Ensure all relevant documentation are kept up-to-date and secure.
- Prepare periodic activity report as required
- Set team objectives, delegate responsibilities and monitor for compliance with standards of performance.
- Ensure all employees receive the necessary training, both in professional competence and in service attitude.
Expectations:
- A first degree in any relevant discipline preferably Business Administration.
- 8 to 10 Years post graduate experience
- At least 3-5 years experience with a sports/ recreational
facility or any related business with responsibility for Profit &
Loss
- Negotiation skills
- Relationship management and communication skills
- Coaching and Mentoring Skills
- Very good customer service and people management skills
- Good crisis/conflict management skills
- Knowledge of trends and developments in the Sports Gaming & Hospitality Business
- Hands General Management Knowledge
- Business Development
How to Apply
Interested and qualified candidates should:
Click here to apply