Front Desk / Operations Executive at HealthPoint

HealthPoint is a health plan retail platform that provides affordable health insurance plans for the African populace. Our mission is to promote health inclusiveness in Africa by making healthcare more accessible and affordable to everyone.

We are recruiting to fill the position below:

Job Title: Front Desk / Operations Executive Location: Lagos

Job Description

• Help potential customers evaluate and judge the merits of various health plans to help them select the most appropriate type of coverage for their unique individual needs.
• Make decisions as needed off-hours or without supervision to ensure an uninterrupted supply of service to customers.
• Answer all incoming calls, redirect them when needed.
• Receive letters, packages and send them to appropriate persons.
• Maintain safe and clean reception area by complying with procedures, rules, and regulations.
• Perform basic administrative and clerical duties.
• Organize and maintain files and records; update when necessary.
• Contribute to team effort by accomplishing related results as needed.
• Answer questions with regards to premium payment and billing; this include explaining statements, helping customers understand various health insurance paperwork and answer questions with regards to health insurance premium payments.
• Process complaints, following established guidelines.
• Gather and verify customer information, data entry, assist customers to resolve issues such as billing inquiries, processing of payments and explaining new products and services offered.
• Ensure customer satisfaction and assist them with issues/concerns related to their health.

Requirements

• HND / B.Sc in any related field.
• Minimum of 1-year previous experience as a Front Desk or Customer Support Executive.
• Strong attention to detail.
• Ability to work independently on assigned duties.
• Tech Savvy.
• Prior experience in a health insurance company will be an added advantage.
• Proficient in the use of Microsoft Office tools.
• Excellent written and verbal skills.
• Smart, articulate and empathic.

Salary N60,000 per month

How to Apply Interested and qualified candidates should forward their CV to: [email protected] using the "Job Title" as subject of the email.