Front Desk Officer Job Vacancy at Norrenberger Financial Group

Norrenberger is an Integrated Financial Services Group (Licensed & Regulated by the Central Bank of Nigeria (CBN) and the Securities & Exchange Commission (SEC) that operates a customer-focused business model offering clients a comprehensive range of financial products& services including Funds & Investment Management, Structured & Alternative Finance, SME Funding, Foreign Exchange and Business Advisory Services.

We are recruiting to fill the position below:

Job Title: Front Desk Officer Location: Abuja

Job Description / Responsibilities Responsible for physical touch point maintenance to aid enjoyable client experience:

• Receive all clients at the office with warmth and offer refreshments.
• Front office ambience- smell, look and feel.
• Meeting room ambience- smell, look and feel.
• Board room- smell, look and feel.

Front Office responsibilities:

• Receive letters & packages at the Front Office and distribute as appropriate.
• Package outgoing mails, secure outgoing parcels, etc.

Responsible for keeping client relations records:

• Physical filing and proper storage of all client documents.
• Receipt and dispatch of all incoming and outgoing mails. Maintenance and daily update of incoming and outgoing mails registers (hard & soft copies). Appropriate filing of same on shared folder.
• Package & dispatch proposals and keep record of same.
• Scanning, upload, soft filing / storage of all client documents.
• Update client information as the need arises and during bi-annual client profile update exercise.

Client engagement & satisfaction:

• Receive/answer all incoming calls and make outbound calls when necessary.
• Weekly preparation & notification of client birthdays & NorrenAnniversaries to responsible staff / account officers. Prepare & provide gifts for landmark birthdays.
• Package and dispatch embassy cover letters, congratulatory / ceremonial / condolence letters to clients / prospects.
• Prompt reply of all incoming mails / enquiry & complaints. Transfer/escalate to other units if necessary.
• Respond to messages/enquiries on chat platform.
• Proactive resolution of client challenges / complaints and prompt escalation where necessary.

Investment Mobilization:

• Assist in telemarketing / sales & marketing of the company’s products & services to prospects.
• Generate sales leads from prospect enquiries.
• Inform clients of special investment opportunities as these arise.

Other responsibilities as may be assigned by Supervisor.

How to Apply Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as subject of the email