First Bank of Nigeria Limited Vacancy for a Desk Head, Data Centre Management

⏲ Feb 7, 2019, 9:23 PM
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First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi. We are recruiting to fill the vacant position below: Job Title: Desk Head, Data Centre Management Ref Id: 1900000N Location: Head Office, Lagos Job: FBN GEN. Job Family Organization: Technology and Services Schedule: Regular Shift: Standard Job Type: Full-time Description

Assist with development and configuration of infrastructure from conceptualization through stabilization
Management, configuration and systems administration of systems, storage, servers, operating systems and computing platforms in all environments (production, test, QA, development, etc.)
Perform hardware configuration and administration, event, fault and performance management
Provide support to all environments (production, test, QA, development, etc.)
Fulfil service requests and perform routine maintenance and support activities
Perform backup and recovery activities of information and computer services, in order to guarantee the operations in case of disaster
Proactively monitor CPU activity, memory usage, disk I/O and disk usage and provide warnings when these reach critical thresholds
Administer web servers for Internet, Intranet and Extranet
Provide technical direction in the area of requirement definition, planning, coordination, programming, and implementation of server systems (UNIX, Linux, Windows, etc.) including configuring and building kernels
Determining appropriate server size and configuration for business applications (this is done in conjunction with the application development team)
Perform system maintenance, high-level support of the operating systems

Key Performance Indicators:

Performance of infrastructure hardware and software
Frequency of repeated quality audit exceptions
Percentage of overdue incidents and problems
Recovery time during planned and unplanned outages
Number of business requirements fulfilled
Proactive monitoring of applications and infrastructure (timeliness in identifying potential problems before they cause outages)
Average hours of downtime & non-availability of IT services in case of failure & Disaster
Percentage of incidents/problems due to capacity and performance shortages

Qualifications Education:

Minimum of a first degree or its equivalent in a IT related discipline
Masters or a recognized professional certification will be an added advantage

Experience:

2+ years of experience in systems support/administration

Key Competency Requirements Knowledge:

Working knowledge of infrastructure design, implementation and operations
Working knowledge of infrastructure and service delivery
Proficient knowledge of server architecture
Good interpersonal and communication skills and the ability to work effectively with business stakeholders
Customer-centricity
Creative, results-oriented and analytical with strong problem-solving capability
Working understanding of service management tools for event management, provisioning and monitoring
Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.

Skill/Competencies Core SFIA 5 Skill Requirements: