Female Customer Service Representative in a Reputable Logistics Company

A reputable Logistics company is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Female Customer Service Representative
Location: Lagos

Job Responsibilities

• Act as a liaison between the company and customers (acting as the company gatekeeper), and assisting with orders, complaints, errors, and lots of other queries.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience.
• Promote company’s product and services.
• Perform any other assigned duties.

Qualifications

• Bachelor's Degree or equivalent
• Experience working with customer support.
• Excellent communication skills
• Good composure and good dress sense. First impression matters!
• Minimum of 2 years' experience in a similar role.
• Proficiency in the use of Microsoft office applications - MS Excel, Word and Power point
• Ability to stay calm when customers are stressed or ups