Fannix Technologies Limited Vacancy for a Client Relation Officer

⏲ Mar 2, 2017, 11:22 AM
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Fannix Technologies Limited is a conceived inspiration, a prosperous Information, Communication and Engineering Technology Company. We are the collection of techniques, skills, methods, personnel and processes used in the production of services or in the accomplishment of objectives, which are usually technological.

We provide complete technological solutions to organizations and consumers based on state-of-the-art technologies. Fannix Technologies is currently operating in Nigerian and Ghana; two of the fastest growing markets for ICT services in Africa.We are recruiting to fill the position below:

Job Title: Client Relation Officer Location: Rivers Job Description

Ensure that all client contact persons are in check
Ensure that all clients are visited and properly managed.
Complete a detailed client database
Maintains quality service by establishing and enforcing organization’s standards
Develop new relationships with new clients and maintain existing relationships
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Refer unresolved customer grievances to designated departments for further investigation
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ensure that all clients’ needs are met and supervised on a regular basis
Confer with clients by telephone or in person to provide information about Fannix products or services and to ensure all their needs are met

Education and/or Experience

Must possess a B.Sc, or HND, (A Sharp ND Holder will be acceptable) in Business fields such as Sales, Marketing, Business Administration or any other disciple as long as the person possesses the skills mentioned above.
Experience Level 2-5 years
Ability to use the computer system is a compulsory aspect of this operation, Microsoft Office Suite, designs, print, etc.
Experience in a similar work environment will be an added advantage.

Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required:

Good verbal and written communication skills
Good people skills where building Relationships comes naturally
Demonstrates leadership qualities
Ability to be flexible and to prioritize in complex situations
Professional development through participation in continuing education and professional Organizations.
Persuasion & Negotiation - Must be able to persuade/negotiate with clients.
Critical Thinking - Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Conversant with good management procedures and compliance to fair principles
Must be able to Resolve Conflict swiftly.
Must also be good in Coordination, Listening, Scheduling and Teamwork