Employment Opportunities at United Bank for Africa Plc

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United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

 

 

Job Title: Team Member, Fintech Aggregation

Location: Nigeria

Job Objective(s)

• Continuous analysis of in-house customer data to target merchants that will significantly increase transaction value, volume and income. A digital first approach, the target for this vertical are the fintechs, aggregators, PSSP and other IT related companies that seek to partner with banks to provide services to the general public
• Direct Marketing / Sales of collection platforms (UBA VAS, On-Us Card Routing Platform, APIs, Paydirect , XpressPay, Remita, eTranzact etc.) with the view of on-boarding merchants within the assigned merchant verticals
• Merchant On-boarding
• Merchant Activation
• Transaction Driving
• 1st Level Support
• Reporting and Monitoring
• Assume 100% responsibility for the VAS platform and channel exposure
• Keep abreast of market trends, new entrants (merchants & players) and competition strategies to continually improve our business
• Any other duties assigned by Unit Head, Group head or divisional head.

Minimum Education Qualifications

• Minimum of a First Degree in Arts, Social Sciences, Core Sciences, Administration or Info-tech related field.

Previous Work Experience Requirements:

• Minimum 2 years banking experience in digital collection platform management and sales with a focus on Public Sector and related verticals for signup and activation.

Skills Required:

• Strong customer engagement, service and support focus with a desire to achieve set business goals
• Ability to effectively manage integration processes with merchant website/ERP
• Excellent interpersonal and communication skills.

Knowledge:

• Time management and priority setting in the achievement of set goals
• Problem identification and solving for merchants/billers and customers of the bank
• Analytical skills
• Ability to communicate and engage merchants for on boarding to UBA platform.

 

 

Job Title: Team Member, Corporate Value Chain

Location: Nigeria

Job Objective(s)

• To manage corporate customers’ business value chain activities with the aim of maximizing the relationships
• To identify new value chain opportunities and provide support through products development and other initiatives
• To drive and support the business offices in managing customers within our corporate accounts value chain
• Sensitization and general awareness on value chain opportunities
• Maintain Existing Relationships Retention
• Partnership & Alliance
• Penetration Performance Review & Report
• Process Administration

Minimum Education Qualifications

• First Degree in any field
• Masters’ Degree or a professional qualification will be an advantage

Previous Work Experience Requirements:

• Minimum of 3-5 years’ experience

Skills required:

• IT/computing skills
• Numerical/analytical skills
• Interpersonal relationship skills
• Attention to details
• Advanced interpersonal and communications skills
• Excellent listening skills
• Project management

Knowledge:

• Products and credit analysis
• Relationship Management
• Finance Enquiry
• Report writing
• Excellent interpretation of business needs into operational requirements
• Good Understanding of the Nigerian Banking Industry
• Knowledge of CBN’s policies and the business environment

 

 

Job Title: Team Lead, Corporate Payment

Location: Nigeria

Job Objective(s)

• Ensuring that the major corporate customers of the bank are profiled on and use our automated payment platforms (especially on Corporate Internet Banking platforms, via our API services, Host to host connections etc.)
• Ensure timely resolution of customer issues encountered during onboarding and transaction processing
• Ensure that transaction value and volume is continuously increasing across platforms in order to increase transaction fees & revenue
• Market, Sell, Present, Deploy and support UBA Automated Payment Systems and other e-payment products
• Work with the bank’s business units to migrate customers from conventional banking practices to the adoption of e-channels. This involves the selling-deployment-training-live activation process
• Receive requests from customers and account officers on customized solutions and work with Business Analysis & Application Development teams (in CIO and CDO organization) to deliver same to the customer
• Work with Technology (based on customer feedback and identified needs) to enhance the banks automated payment platforms/services
• Continuous training of account officers as first escalation level for resolution of issues
• Proffer solutions to customers on issues arising from the use of the automated platforms
• Continuous training of the teams back-office support group to increase competence levels in handling customer issues
• Customer On-boarding
• Customer Activation
• Transaction Driving
• 1st Level Support
• Reporting and Monitoring
• Assume 100% responsibility for the banks’ automated payments platforms
• Keep abreast of market trends, new entrants / prospects (corporates & Fintechs) and competition strategies to continually improve our business
• Any other duties assigned by Unit Head, Group head or divisional head.

Minimum Education Qualifications

• Minimum of a First Degree in Arts, Social Sciences, Core Sciences, Administration or Info-tech related field.

Skills Required:

• Strong customer engagement, service and support focus with a desire to achieve set business goals
• Ability to effectively manage integration processes with customer platforms / ERP
• Excellent interpersonal and communication skills.

Knowledge:

• Time management and priority setting in the achievement of set goals.
• Problem identification and solving for customers of the bank
• Analytical skills
• Ability to communicate and engage customers for on boarding to UBA platforms.

Previous Work Experience Requirements:

• Minimum 2 years banking experience in Corporate/digital payments platform management and sales with a focus on Corporates and Commercial Banking segments for signup and activation.

 

 

Job Title: SME Credit Underwriter

Location: Nigeria

Job Objective(s)

• Ensures all SME loan requests are reviewed and analysed in line with the bank’s risk acceptance criteria approved for the product and credit policy
• Ensures SME loan requests comply with the bank’s empowerment framework
• Ensures that SME loan requests complies with extant regulatory guidelines and are presented in the bank’s prescribed format and standards
• Ensures SME transactions with policy exceptions and those that falls in the bank’s exclusion list are promptly escalated to the appropriate approving authority for necessary approval or decline decisions to be made
• Ensures all pre-approval documentations are in place on submitted SME loan requests
• Ensures all terms, conditions and transaction dynamics of SME Product papers are complied with during loan review and analysis
• Ensures credit checks are conducted on all credit requests
• Implement the bank’s credit operational processes, systems and practices that will guarantee low delinquency levels on the bank’s SME portfolio during loan review and analysis
• Any other duty as assigned by management.

Minimum Education Qualifications

• Bachelor's Degree in Business, Finance or another field with a strong quantitative and analytic focus.
• Post-graduate degree in related field or professional qualification preferred

Previous Work Experience Requirements:

• Minimum of 2 years banking experience in SME loan requests are reviewed and analysed in line with the bank’s risk acceptance criteria approved for the product and credit policy.

Skill Required:

• Detailed knowledge of principles of credit risk & analysis
• Strong knowledge of accounting, internal control principles and governance frameworks in financial institutions
• Thorough knowledge of relevant legislation and regulatory requirements.
• Strong analytical and problem-solving skills and the ability to use these skills during loan reviews
• Good interpersonal skills.

Knowledge:

• Must be self-motivated and demonstrate a sense of ownership
• Must have excellent execution skills
• Must be process driven and constantly looking ways to optimize
• Must be innovative and in tune with industry/market developments, ever searching for better ways, effectiveness and efficiency
• Must possess excellent interpersonal and organizational skills
• Must demonstrate exceptional analytical and quantitative skills
• Must be able to manage time, prioritize tasks and work under pressure
• Must possess relationship building, negotiation and problem-solving skills
• Must have excellent communication skills (both verbal and written) in English.

 

 

Job Title: Transaction Sales Officer (Innovation Partnership)

Location: Nigeria

Job Objective(s)

• Product offering, deployment and support
• Penetration and Profitability
• Market Intelligence
• Training and Development

Minimum Education Qualifications

• First Degree in any relevant course of study with a minimum qualification of Second Class Upper
• MBA or relevant Master’s Degree will be an added advantage

Previous Work Experience Requirements:

• 3 - 10 years’ relevant work experience

Skills Required:

• Basic banking operations, policies and procedures
• Knowledge of Product Deployment Processes including regulatory requirements in all the countries
• Time management skills
• Cost Management
• Strategic thinking
• Analytical Skills
• High degree of professional ethics, integrity and responsibility
• Highly organized, proactive, ability to work independently and take ownership of tasks assigned

Knowledge:

• Total Transaction count and PBT Performance against Budget
• Product Penetration: Total Active Customers Vs Total Customer Base on Digital Channels
• Market Share for all Product Lines Across
• Revenue Generation against Budget
• Net Promoter Score for all Channels and Products
• Electronic Deposit mobilization
• Customer Satisfaction index
• Number of Agents recruited for Agency Banking.

 

 

Job Title: Consumer Credit Monitoring

Location: Nigeria

Job Objective(s)

• Undertake post-disbursement review of accounts, inflow monitoring review and identify early warning signs
• Follow up on expired and over-line facilities
• Ensure firm follow up on the customer’s employer once default is observed
• Ensure compliance with the bank’s policy on collateral and valuation as applicable
• Ensure the borrower has registered the required insurance policy in favour of the Bank and is regularly paying the premiums
• Carry out snap checks on branches on various credit related issues
• Monitor transaction dynamics and performance of retail risk assets and promptly recommend appropriate action to Management
• Carry out and report detailed review of retail Bank wide risk assets portfolio for Nigeria and Africa
• Follow up on the Business units to ensure accounts are adequately funded to take care of Imminent maturing obligations
• Engage in joint calls with Relationship Managers
• Follow up on the business unit to ensure that exceptions and findings are urgently regularized/addressed
• Identify breach of credit policy and escalate to management

Minimum Education Qualifications

• B.Sc. minimum of 2 years working experience

Previous Work Experience Requirements

• Minimum 2years in similar position

Skills required:

• Post disbursement review on all newly booked facilities
• Follow up on all expired and over-line accounts
• Timely and accurate preparation of Monthly portfolio report
• Ensure valid insurance policy and collateral valuation is in place where applicable
• NPL reduction within the set bucket
• Hold meetings with delinquent customers for prompt regularization
• Rendering of all management report timely and accurately

 

 

Job Title: Area Sales Manager

Location: Nigeria

Job Objective(s)

• Sales
• Market Research
• DSA Performance Management
• Engagement with Branches, Product Managers, Segment Managers & Areas

Minimum Education Qualifications

• First Degree in any discipline
• Masters and/or other professional qualification will be an added advantage

Previous Work Experience Requirements:

• Minimum of 3years relevant experience in Sales and Marketing

Skills required:

• Product sales, volume and profitability performance against budget
• Optimum recruitment and allocation of Direct Sales Agents across the business landscape
• Timely preparation and dissemination of performance reports
• Cost management within agreed budget
• Excellent numeric and analytic skill
• Excellent teamwork skills
• Excellent written and verbal communication skills

 

 

Job Title: Team Member, Subsidiary Audit Francophone

Location: Nigeria

Job Objective(s)

• Preparation of Audit plan and Monitoring
• Execution of approved audit plan

Minimum Education Qualifications

• First Degree in any field
• Master degree will be an advantage
• Professional qualification in accounting e.g. ACA, ACCA

Previous Work Experience Requirements:

• Minimum of two years’ cognate experience in Audit related role or Banking Operation & Internal Control

Skill required:

• Strong relationship and Human Capital management
• Effective communication skills (Verbal and written)

Knowledge:

• Comprehensive Banking Operations/Credit (Domestic and Foreign).
• Comprehensive Treasury Knowledge

 

 

Job Title: Team Lead, Consumer Collection and Recoveries Head

Location: Nigeria

Job Objective(s)

• Coordinates collection and recovery activities of the entire unit end to end
• Provide initiatives for sales leads/penetration
• Overseeing bottom-line metrics, including detailed strategic analysis, forecasting, and account placement
• Minimise Loss resulting from non payment of loan. Loss forecasting and reports will be provided by the collection MIS unit
• Supervision of the daily activities of direct reports
• Initiate the formation and review of collection strategy manual and queuing criteria on a quarterly basis or as business requires
• Initiate a review of the Collections and Recovery Procedures
• Review net flows and collector productivity by bucket for capacity planning and for training needs
• Implementing new strategies and tactics to improve collections and recovery performance, training and coaching staff to improve performance
• Review/update watchlist on a monthly basis while monitoring accounts based on early warning signals
• Provide feedback on collection activities for policy changes
• Tools and Resource management
• Achieve assigned recovery targets to contribute to organisation’s financial performance (Consumer and SME)

Minimum Education Qualifications

• University Degree
• Masters and/or other professional qualification will be an added advantage
• Professional Qualifications would be an added benefit

Previous Work Experience Requirements:

• Minimum 5+ years in similar position
• Must have hands on experience in Credit Collection and Recoveries for consumer and SME, Sales, Relationship Management, Customer Service
• Fair employer relationship in FGN, State and LGA.
• Capable of resolving escalated issues arising from operations and requiring coordination with other departments

Skills required:

• Excellent product knowledge skill
• Excellent interpersonal, and negotiation skills
• A good understanding of risk, credit policies and procedures
• Excellent communication, planning, conflict resolution, organization, problem solving and analytical skills
• Customer account analysis skill
• Root Cause analysis and providing the right resolution plan for delinquent account

Knowledge:

• Reporting
• Understanding of complex financing methods
• Financial statement analysis
• Credit risk management
• Knowledge of banking operations
• Understanding of CBN money policies and guidelines
• Credit analysis
• Knowledge of relevant legal requirements
• Knowledge of insurance claim process

 

 

Job Title: Team Member, Channel Solution

Location: Nigeria

Job Objective(s)

• Channel roll out across Nigeria and ROA markets
• Drive prioritization of new development / client specific asks
• Drive and monitor Channel performance by tracking Channel P&L, electronic conversion/ penetration, utilisation and cross sell
• Actively promote strategic ERP integration (SAP, Oracle & SWIFTnet) to drive client stickiness
• Drive and Monitor channel utilization (e-ratio), penetration and reduce dormancy for the respective markets
• Identify opportunities to develop channel functionality of value add to clients including requirement gathering, business case creation, prioritization, execution & commercialization
• Manage channel releases and commercialization via reviewing of functional specification, support and participation in testing and conduct training
• Joint responsibility with Sales for developing, improving and leveraging senior client contacts within key local accounts with a primary focus on Transaction Banking products with a view to expand cross-sell
• Understand the needs of customers and prospects, and implement structures and solutions to meet these needs
• Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition

Minimum Education Qualifications

• First Degree

Previous Work Experience Requirements:

• Minimum of 2 years’ relevant experience

Skills Required:

• Interpersonal Skills
• Negotiation skills
• Customer service orientation
• Strategic thinking
• Communication skills (written and oral)
• Cost management

Knowledge:

• Basic banking operations, policies and procedures
• Knowledge of Product Deployment Processes including regulatory requirements
• Good Digital Banking and Payments product knowledge
• Wide knowledge of Market Practices and Transaction Banking dynamics across the geographies under coverage
• Good understanding of emerging Financial technology trends and use cases
• Deep understanding of the Technology Stack that drives Channels Business.

 

 

How to Apply
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email
Or
Click here to apply

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