Employment Opportunities at 9mobile
9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.
We are recruiting to fill the position below:
Job Title: Manager, Optical Transmission Operations
Job No: IRC4130
Location: Abuja,NG
Job Summary
- Implement an effective framework for the operation and maintenance of all optical transmission links and provide high level support functions on all operational optical transmission equipment.
Principal Functions
Tactical:
- Keep abreast of global and local best practice as it relates to the team/ function's activities.
- Assist in continuously reviewing the unit's activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
- Assist in identifying required resources, personnel to achieve the unit/ function's strategy.
- Establish and manage service levels with key internal and external stakeholders.
Operational:
- Oversee the acceptance and handover of newly built / leased fibre infrastructure / Optical Equipment.
- Ensure that a routine operation and maintenance programme/ procedure is in place for optical transmission links and equipment.
- Manage the monitoring of all optical transmission systems, and ensure prompt repair and restoration of all faulty/down sites/ links
- Manage the performance and availability of Optical transmission services deployed - DWDM backbone / City Metro fibre /Lastmile fibre to VIPs and other mobile operators.
- Manage bandwidth on optical transmission media for optimal performance.
- Monitor and ensure adherence to service level agreements with vendors (interconnect partners, leased line providers etc.)
- Ensure efficient system logs and backup procedures are implemented and fully complied with.
- Provide necessary support towards proper integration of new fixed transmission links.
- Ensure prompt availability of information on all fibre/cable transmission links and equipment.
- Consistently refine operating processes, systems and platforms to facilitate continuous improvement and ensure network operations meet operational delivery requirements.
- Review recommendations of the internal audit function relating to fixed transmission operations policies, standards, guidelines and operations and take action as required.
- Manage inter-unit functional relations to ensure synergy across the various departmental functions.
- Provide leadership and guidance to team members and manage subordinate's performance towards the achievement of overall team objectives.
- Prepare/compile agreed periodic activity and performance reports of the fibre backbone and metro networks for the attention of the Head, Transmission Operations
- Perform any other duties as assigned by the Head, Transmission Operations
Educational Requirements
- First degree in Engineering or arelated field.
- Six (6) to Eight (8) years workexperience with at least two (2) years in a supervisory role
Experience, Skills & Competencies
Knowledge:
- Optical fiber technologies including DWDM, ASON etc.
- Service Continuity Management, Monitoring and Control
- Network Operations
- Telecommunications & Mobile Network Standards & Specifications
Skills:
- Delegation/ Supervisory/ Analytical thinking
- Communication
- Team building / Mentoring
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus
Interested and qualified candidates should:Click here to apply
Job Title: Senior Engineer, Enterprise Services
Job No: IRC4128
Location: Abuja,NG
Job Summary
- Provide necessary support towards the integration/operations and maintenance of enterprise customer services, via various transmission media microwave, fiber optics and satellite.
Principal Functions
- Provide high level technical support to enterprise customers, and field support engineers, in resolving outages on enterprise links
- Proffer long term solutions to repetitive enterprise links degradation affecting customer's network quality and availability.
- Provide feedback to the planning team on ways of improving enterprise customer experience based on the prevailing transmission network realities.
- Coordinate the relevant transmission operations / IPBB/ LAAS vendor teams to work together in resolving enterprise customer outages within acceptable MTTRs.
- Provide relevant reports for periodic availability reconciliation with enterprise customers as at when due.
- Maintain a detailed and updated database of all operational enterprise customer links.
- Coordinate the timely end to end implementation of approved capacity changes (upgrades/downgrades) on enterprise customer links.
- Attend service review meetings with enterprise customers and internal stakeholders.
- Maintain an up to date database of all the work orders for all enterprise customers.
- Provide the root cause analysis (RCA)for enterprise service outages to the NOC / customer.
- Maintain detailed reports of enterprise outages across the network.
- Perform any other duties as assigned by the Manager, Fixed Transmission Operations
Educational Requirements
- First degree in a related Engineering field
- Four(4) to Six(6) years post NYSC work experience
Experience,Skills & Competencies
Knowledge:
- IP/MPLS Technologies
- Telecommunications & Mobile Network Standards & Specifications
- Network Administration
Skills:
- Problem Solving / Analytical thinking
- Customer management
- Good Communication
- Teaming
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Team work
- Customer Focus
Interested and qualified candidates should:Click here to apply
Job Title: Specialist, Invoice Evaluation and Reconciliation
Location: Abuja, NG
Job Summary
- Evaluate and reconcile vendor invoices/bills to ensure payment is made for only services received inline with contractual obligations and commitments.
Principal Functions
Tactical:
- Manage vendors, contract implementation and strategic projects; ensuring vendors are compliant with and deliver all contractual obligations and commitments based on the service level agreements (SLAs).
- Track 9mobile compliance with contract terms and conditions, commitments, and communicate findings
- Define Collaborate with stakeholders to define efficient and workable technical scope criteria for RFPs and contract engagement.
- Maintain strong relationship with vendor teams and knowledge of vendor environment
- Establish and maintain relationship with key internal and external stakeholders to ensure synergy across the various departmental functions.
- Manage and mentor the human and material resources of the contracts team to optimise performance, morale and enhance productivity.
Operational:
- Periodic optimization and review of all Technical OPEX contracts to identify risks and mitigating solutions.
- Participate in the negotiation of new contracts and changes to existing contracts.
- Prepare an effective analysis of technical RFP submissions, identify shortcomings in order to eliminate disputes once the contract is signed and executed.
- Handle dispute resolutions and manage vendor expectations.
- Ensure that business goals are accomplished by effective contract implementation.
- Maintain a systematic database for the contract management system.
- Conduct contracts awareness workshops for technical user teams.
- Establish good working relationships with all cross-functional stakeholders.
- Organise quarterly compliance evaluation workshop for all operational vendors, identify weak areas and advice measures for improvements.
- Prepare monthly report to management on contract' issuance status to check progress and identify areas of concern and support needed.
- Collaborate with user teams to organise site visits for selected areas to determine physical reality.
- Prepare annual compliance analysis to show 9mobile as well as vendor contract compliance levels.
- Organize periodic vendor award programmes to reward vendor performance.
- Create competitive environment for vendor efficiency.
- Prepare/compile agreed periodic activity and performance reports to communicate the progress of the unit to the Director, Operations.
Educational Requirements
- First degree in any relevant discipline.
- Minimum of Six (6) to Eight (8) year work experience with at least three (3) years exposure in contracts enforcement management in telecommunication's Technical environment.
Experience, Skills & Competencies
Knowledge:
- Business Application Knowledge & Telecommunications fundamentals
- Service Continuity Management, Monitoring and Control
- Project Management, Vendor &Contract Management
- Knowledge of Financial Management &General Ledger understanding
Skills:
- Change Management, Communication, Negotiation & Problem-solving skills
- Emotional and Relationship Intelligence
- Leadership and People Management
Interested and qualified candidates should:Click here to apply
Job Title: Engineer, Microwave Transmission
Location: Abuja, NG
Job Summary
- Provide necessary support towards the integration, operation and maintenance of all backbone, access, enterprise /leased microwave links.
Principal Functions
- Provide support for the regional field support engineers , in resolving transmission faults and minimize network downtime to the barest minimum
- Proffer solutions to repetitive transmission network faults affecting network quality and availability
- Liaise with the regional field support engineers to resolve prolonged and repetitive transmission faults
- Ensure all preventive and corrective maintenance, configuration change orders/request are duly implemented according to the work order/change request process.
- Responsible for the timely troubleshooting / diagnosis of transmission links faults; follow up with resolving party to ensure that faults are resolved within acceptable MTTR.
- Manage and escalate all unresolved/major faults to appropriate quarters for necessary attention.
- Ensure transmission operation activities undertaken by vendors / service providers meet EMTS specifications.
- Manage the performance and availability of microwave backbone and access transmission services systems/service deployed.
- Manage bandwidth on the Microwave backbone / City metro for optimal performance
- Maintain comprehensive sets of records for all microwave transmission links.
- Maintain the integrity of site transmission links configuration database and record systems
- Ensure all security and network integrity documentation is completed and adhered to
- Prepare and compile report on the transmission of leased, backbone and access transmission links considering the SLAs
- Monitor and ensure adherence to SLAs with Lastmile As A Service (LAAS) vendors.
- Conduct routine performance checks on the transmission links via the NMS systems to ensure the desired QoS and customer experience
- Ensure that approved transmission optimization tasks are executed according to schedule and with minimal distortion to service
- Consistently refine operating processes, systems and platforms to facilitate continuous improvement and ensure network operations meet operational delivery requirements
- Manage inter-functional relations to ensure synergy across the various departmental functions
- Perform any other duties as assigned by the Manager, Fixed Transmission Operations
Educational Requirements
- First degree in a related Engineering field
- Two (2) to Four(4) years post NYSC work experience in the telecom industry.
Experience,Skills & Competencies
Knowledge:
- Service Continuity Management,Monitoring and Control
- Telecommunications & Mobile NetworkStandards & Specifications
- Network Administration
Skills:
- Problem Solving / Analytical thinking
- Accountability
- Teaming
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus
Interested and qualified candidates should:Click here to apply
Job Title: Senior Engineer, BSS & RAN Operations
Job No: IRC4131
Location: Abuja,NG
Job Summary
- Handle the daily BSS operations including operations and maintenance, CR/WO implementation, integration and commissioning of 2G/3G/4G sites and health checks for BSS and RAN systems.
Principal Functions
- Provision of high-level support to existing BSS/RAN technologies and product line
- Perform second level and necessary backoffice 2G/3G/4G support to Field and NOC teams
- Ensure that preventive maintenance is performed and completed for all applicable equipment under stated responsibility
- Handle corrective RAN/BSS maintenance as required, and assist the field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS - related outages and network problems.
- Manage BSS database, including network parameter changes, BSC/RNC rehoming, cutovers, network upgrades, network configurations; provide all required BSS reports.
- Escalate network impacting issues to parties/teams responsible and ensure they are resolved in a timely manner.
- Provide back office support to customers/subscribers and ensure incidences or issues are properly managed and resolved.
- Follow up with all teams and vendors responsible for tracking BSS/RAN related faults and ensure prompt resolution.
- Attend to BSS & RAN related customer complaints
- Handle integration and commissioning of2G/3G/4G sites
- Work with OEM support teams to resolve BSS/RAN related faults
- Provide reports on service outages, determine root cause analysis and recommend follow up actions.
- Implement BSS/RAN-related work orders(WOs) and change requests (CRs).
- Investigate major service outages and follow up with units responsible to ensure prompt resolution.
- Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
- Provide efficient, timely and effective remedies to network issues and requirements and ensure minimal disruption to business.
- Advice on network audit, performance improvement and optimization
- Perform other duties as assigned by the Manager, BSS & RAN Operations
Educational Requirements
- First degree or equivalent in Electrical or Computer Engineering or relevant discipline
- Three (3) to six (6) years post NYSC work experience in BSS/RAN operations
- Multi-vendor BSS/RAN experience
Experience,Skills & Competencies
Knowledge:
- Network availability and capacitymanagement
- Network administration
- Network operations and maintenance
Skills:
- Communication
- Delegation/ Supervisory
- Problem Solving
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus
Interested and qualified candidates should:Click here to apply
Job Title: Senior Engineer, Optical DWDM Support
Job No: IRC4133
Location: Abuja,NG
Job Summary
- Operation and maintenance of services on DWDM & Multiplexer equipment.
Principal Functions
Operational
- Provide high level support functions to the field team in resolving all operational concerns on Multiplexers & DWDM equipment across the network.
- Oversee the acceptance of new multiplexers and DWDM Equipment.
- Provisioning of services on all multiplexers and DWDM equipment.
- Generation of performance reports for all multiplexers and DWDM equipment.
- Identification of deteriorating boards or equipment for remedial action.
- Ensure prompt availability of information on all fibre/cable transmission links and equipment.
- Perform any other duties as assigned by the Manager, Fixed Transmission Operations
Educational Requirements
- First degree in Engineering or a related field.
- Four (4) to Six(6) years post NYSC work experience preferably in DWDM transmission.
Experience,Skills & Competencies
Knowledge:
- Optical transmission technologies (DWDM,ASON, SNCP, SDH, etc.)
- Service Continuity Management, Monitoring and Control
- Network Operations
- Telecommunications & Mobile Network Standards & Specifications
Skills:
- Delegation/ Supervisory/ Analytical thinking
- Effective Communication
- Team building / Mentoring
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus
Interested and qualified candidates should:Click here to apply
Job Title: Manager, BSS & RAN Operations
Location: Abuja,NG
Job Summary
- Coordinate the daily BSS operations including operations and maintenance, CR/WO implementation, integration and commissioning of 2G/3G/4G sites and health checks for BSS and RAN systems.
Principal Functions
- Coordinating new RAN nodes integration
- Coordinating corrective RAN/BSS maintenance as required, and assisting the field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS-related outage and network problems.
- Coordinating root cause analysis, network trend analysis and incident reporting
- Coordinating RAN Node health checks and preventive maintenance
- Coordinating second level and necessary back office support to the Field, and NOC teams
- Ensuring optimum availability of BSS nodes
- Coordinating the BSS database management, including network parameter changes, BSC/RNC rehoming, cutovers, new features implementation, network upgrades, BTS/Node B rehoming and packet switch configurations.
- Proactively working with the RF planning team and other stakeholders for deployment of new network features and network improving activities on the network.
- Coordinating the implementation of BSS/RAN-related work orders (WOs) and change requests (CRs)
- Provision of expert BSS operations advice on solutions proposed by various BSS vendors.
- Troubleshooting of critical BSS faults such as faults caused by software bugs, interface faults, severe KPI impacting faults using advanced troubleshooting skills.
- Provision of BSS inputs for cross-technology engagement with other units involved in the deployment of technical solutions
- Participating in major incident reviews, supporting incident managers in identifying real causes and accurate descriptions of incidents and impacts
- Management of BSS teams' activities and evaluation of their performance.
- Carrying out other duties as assigned by the Head, NOC and BSS
Educational Requirements
- First degree or equivalent in Electrical or Computer Engineering or relevant discipline
- Six (6) or more years post NYSC work experience with at least three (3) years at supervisory level
- Multi-vendor BSS/RAN experience
Experience, Skills & Competencies
Knowledge:
- Network availability and capacity management
- Network administration
- Network operations and maintenance
Skills:
- Communication
- Delegation / Supervisory
- Problem Solving
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus
Interested and qualified candidates should:Click here to apply