eHealth Africa Job Vacancy for an Emergency Operation Center (EOC) Office Manager
Governmental agencies and NGOs are uniting to fight polio together
through the shared use of the Polio Emergency Operation Centers (EOCs).
The Polio EOCs were developed for the management of the polio epidemic
and serve as a central command and control facility responsible for
carrying out the principles of emergency preparedness and emergency
management.Representatives from NPHCDA, WHO, UNICEF, CDC, FMOH, McKinsey
and Rotary are stationed at the EOCs hosted in key states. eHealth
Africa is committed to assisting in rebuilding and strengthening overall
health systems through innovative, sustainable, nationally owned
programs with data driven solutions; eHealth Africa helped set up and
runs the Polio EOC around Nigeria located in Abuja, Kano, Katsina,
Sokoto,Kaduna, Borno, Bauchi, and Yobe States.To help achieve its
mandate, eHealth Africa is currently seeking EOC Office Manager(s) to
manage the EOCs. This person(s) would need to be highly organised,
proficient in the use of computers and technology, motivated, and
communicative. The diverse needs of the EOC will require that the EOC
Office Manager be an innovative thinker and problem solver. This is a
unique opportunity to assist in eradicating polio from Nigeria.
Job Title: Emergency Operation Center (EOC) Office Manager
Description:
The
EOC Office Manager will be responsible for the daily operations and
shall provide management oversight of the Polio Emergency Operations
Center (PEOC), currently managed by eHealth Africa. Oversees all aspects
of the EOC’s conduct and operations in accordance with company specific
standard operating procedures. S/he represents eHA to external
stakeholders ,ensures strong collaboration between eHA and relevant
stakeholders who operate out of the EOC. S/he leads the business and
resource developments efforts to support the strategic objectives of the
EOC.
Essential Duties and Responsibilities: To perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. Other duties may be assigned
- Collaborates with Incident Manager (IM) and Development Partners to
coordinate, plan, implement and institutionalize governmental emergency
preparedness and response activities.
- Oversees the development and delivery of training to stakeholders on
preparedness and response management.Provides technical assistance and
training needs assessment to relevant stakeholders which include
government officials and relevant community agencies and organizations.
- Collaborates and coordinates with relevant government partners regarding logistical and communication support.
- Identifies gaps and implement corrective action where appropriate by
developing and implementing capacity building and training programs to
address continuing and emerging challenges in Public Health emergency
management.
- Coordinates with Public Health and Emergency Management officials to
ensure effective communication among emergency response personnel to
strengthen Public Health emergency management.
- Develops and leads a robust process for strategic direction and
assessment of activities that will enhance local readiness, inter-agency
collaboration, and preparedness for all hazards that may impact public
health.
- Provides oversight of the Emergency Operations Center (EOC). Works
closely and effectively with partners/clients, project team and outside
consultants who use the EOC. Serves as a primary contact with
partners/clients for all project related items.
- Oversees all aspects of the EOCs operations and logistics management
in accordance with company (SOPs), guidelines, budgets, timelines and
contracts. Assists in supporting the overall EOC strategy.
- Organizes meetings and conducts training to relevant stakeholders
where required. Facilitates and plans partners/client meetings as
needed. Leads the set-up of internal partner/client teleconferences
and/or meetings.
- Maintains organisational procedures and responsible for resolving
administrative problems/ inquiries in the EOC. Maintains and keep track
of register of clients/partners who use the EOC.
- Leads and manages EOCs administrative staff to ensure timely and
effective completion of assignments and other tasks. Provides support
for the coordination between emergency response and supporting agencies
in the EOCs. Ensures that inter-agency coordination is accomplished
effectively within the EOCs.
- Provides support with project development and planning to ensure more efficient service and organization of the EOC.
- Establishes the appropriate staffing level for the EOC and
continuously monitor organizational effectiveness to ensure that
appropriate modifications occur as required. Conducts interviews and
facilitates orientation, training, and mentoring on administrative
processes and procedures for new staff working at the EOC.
- Provides technical assistance and training needs assessment for relevant stakeholders.
- Develops and maintain strategic partnerships with key stakeholders (government, partners and other non-profit organisations).
- Assists the Project Manager, Polio EOCs with financial management and ensures EOCs budgets and resources is adequately tracked.
- Presents a professional demeanor at all times. Approaches others in
a tactful manner. Reacts well under pressure. Treats others with
respect and consideration regardless of their status or position.
Accepts responsibility for own actions. Follows through on
commitments.
- Schedules, plans for, and documents regularly scheduled team
meetings. Assesses issues, offer resolutions to the team and then
tracks implementation of resolution through to completion.
- Contributes to the team effort by building and maintaining a team of
high performing staff accomplishing related results as needed. Provides
recommendations for hiring, performance evaluation, training, work
allocation, and problem resolution.
- Controls and monitors business expenses for the EOC. Monitors and
coordinates accounting activities as appropriate, and prepares internal
reports for management; participates in budget planning and management,
as required.
- Assists with identification and selection of vendors. Generates work
plan for vendor, defining and communication of timelines to ensure
availability of vendor resources. Identifies and resolves vendor
issues.
- Supervises administrative staff to ensure schedules and reports are
accurate and timely; reports to the partners/clients on progress of
various EOC activities.
- Maintains office supply inventories and manages all technical equipment (printers, computers and projectors).
- Performs any other duties assigned by Management.
Supervisory Responsibilities: Carries out
supervisory responsibilities in accordance with the organisation's
policies and applicable laws. Responsibilities include interviewing,
hiring and training employees; planning, assigning, and directing work;
appraising performance; rewarding and disciplining employees; addressing
complaints and resolving problems. Supervises assigned staff.
Qualifications: The requirements listed below are
representative of the knowledge, skill and/or ability required to
successfully perform this job.
Education/Experience
- Bachelor’s Degree from college or university in Public Health,
International Development, Project Management, Business Administration
or related field.
- Training and presentation experience is preferred
- Exemplary skills with leading and managing multi-disciplinary teams, as well as mentoring other team members.
- Excellent interpersonal communication skills, organizational skills
and great attention to detail. Must be able to work as a leader and
member of a team and possess good problem solving skills.
- Proven ability to work with diverse and large teams and to foster a
positive working environment with local and international stakeholder
- Must possess the ability to organize, instruct and supervise staff while promoting group effort and achievement.
- Must have the ability to manage conflicts and resolve problems effectively.
- Good learning ability. Action oriented and resilient in a fast-paced environment
- Minimum of 5 years post graduate degree experience experience working in International Development.
- Experience collaborating and partnering with government health
ministries and agencies or an equivalent combination of education and
experience.
- Minimum of two (2) years supervisory experience preferably with a
non-profit, non-governmental organization (NGO), or an equivalent
combination of education and experience.
- Strong leadership skills that include the ability to build effective
project teams, ability to motivate others, delegation, and
timely/quality decision making.
Computer Skills
- Advanced computer skills, including Microsoft Windows and Microsoft Office Suite.
- Proficiency working within specialized software utilized in program.
Language/ Communication Skills
- English is the spoken and written language so English fluency is required; knowledge of Hausa is a plus.
- Excellent writing ability, strong interpersonal, group facilitation and oral presentation skills
- Ability to effectively present information and respond to questions from groups of managers, employees and the general public.
- Ability to read, analyze and interpret general business periodicals,
professional journals, or government regulations. Ability to write
reports, business correspondence, and procedure manuals.
Why work with us?
Life at ehealth Africa means collaborating with dedicated
professionals with a passion for technology. When we see something that
could be improved, we get to work inventing the solution. Our people
demonstrate our winning culture through positive and meaningful
relationships. We invest in our people and offer a series of programs
that enables them to pursue a career that fulfills their potential. Our
team members’ health and wellness is our priority as well as rewarding
them for their hard work
How to Apply
Interested and qualified candidates should
Click Here to Apply