Deputy Chief Operating Officer Job at Delta Line Transport Services

At Delta Line, We are constantly driven by the Journey, so we ensure nothing but the best in service delivery. Built on a solid foundation as a Passenger Transport and Logistic Company, Delta Line offers excellent Passenger and Parcel/Courier Service solutions to its customers. We are recruiting to fill the position below:     Job Title: Deputy Chief Operating Officer (DCOO) Location: Delta Job Description

• The DCOO will serve as a right hand to (COO), with primary responsibility of managing and coordinating Delta line’s operations.

• In conjunction with the COO, provide high-level operational and policy oversight related to operations and budget.
• Monitor, review, and upgrade systems, policies, risk management controls, and procedures to maintain the highest standards of operational excellence
• Drive the Advancement and Utilization of Technology across the Subsidiary
• Provide technical and analytical advice and assistance in identifying and resolving problems within staff operational areas, e.g., allocating resources, interpreting and applying standard operating policies and procedures.
• Drive the development, management, and continual improvement related to all business processes.
• Create accountability and development goals; set annual performance objectives, review and manage staff performance;
• Motivate and lead a high-performance team; work with the Human Capital Development team to attract, recruit and retain talents; provide mentoring as a cornerstone to the career development program.
• Coordinate the timely flow of information and communication to key stakeholders within the organisation, cultivating an effective and productive customer service oriented environment.
• Assist in the preparation and presentation of timely, accurate and complete reports on the operating condition of the company.
• Develop and oversee project timelines, milestones, and deliverables with both internal and external stakeholders.
• Provide strategic, managerial and operational support to the COO in the delivery of the organisation’s strategic plan.
• Assist with the development and implementation of strategic and operational plans.
• Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives.
• Lead the measurement and effectiveness of all internal and external operational processes and customer experience related responsibilities as required.
• Develop and monitor the utilization of related standard operating procedures (SOP); train operation staff within the business unit.

• Extensive leadership and operational management experience in a technologically drive and fast paced environment
• Significant experience of leading and implementing strategy and business plans
• Demonstrable vendor and contract management
• Experience of leading and managing substantial service change and redesign in a complex environment
• Have substantial experience of preparing and presenting briefings at a senior management level
• Bachelor's Degree required
• M.Sc or MBA is preferred
• 8+ years progressive senior management experience with budget development, fiscal and staff management competencies