Demurrage and Detention Coordinator at ZIM Integrated Shipping Services Limited

ZIM Integrated Shipping Services Limited - In the fast-changing shipping world, ZIM Integrated Shipping Services has set itself apart as an independent carrier with a fresh, unique approach. ZIM’s strategy as a global niche carrier offers distinctive advantages to customers worldwide. We have created a smart, efficient network that ensures stable, reliable services; and we have made it our mission to focus on the needs of our customers, which stand at the heart of all our decisions.

ZIM operates in select trades, where it has a competitive advantage and where it can provide superior service. In these trades, ZIM is a significant player with a sizable market share. We maintain a flexible partnership approach with other major carriers, and our new line structure is a much-needed alternative to customers concerned about the current alliance-dominated market.

We are recruiting to fill the position below:

Job Title: Demurrage and Detention Coordinator

Ref. No.: 0B.D46
Location: Lagos
Job type: Full-time
Category: Finance

Description

• Check and validate all refund requests documents presented by customers.
• Check for customer’s indebtedness both in legacy system and SAP FI. Whether there are outstanding demurrage charges or such other charges due from customers before processing for payment
• Revert to customers on all request with outstanding charges and follow up for resolution
• Liaise with EQC to ensure that empty container return dates are properly captured in Equipment Tracking systems that also feed into the Finance/Invoicing systems for an accurate calculation of demurrage invoicing
• Generate debit note & credit note once confirmation is completed and release for payment processing
• Checking customer’s account to view balances and advise for customer’s account clearing where there are uncleared completed transactions in customer’s account
• Follow up on all issues that require correction from logistics, ensure they are well documented and all necessary approval is sought and as well Investigate and resolve complaints of underpayment of refund
• Send correct and verified SOA to clients with outstanding SOAs informing them about their outstanding obligations. And to have a regularly scheduled follow up plan to ensure payment is received in record time.
• Report weekly to the Finance Manager on activities and all pending issues 
• Follow up on payment processing to ensure each request is processed within the stipulated time-frame or SLA
• Attend to all demurrage system issues and proferring solution via remedy or such other required solutions as the case may be
• Check for unreturned container units or unclaimed cargoes and do not process if there are units unreturned or unclaimed by the customer
• Any other assignment as may be required by the Demurrage & Detention manager

Requirements

• Candidates should possess a First Degree in in Maritime, Shipping, or related disciplines.
• Good command of written and spoken in English.
• Proficiency in MS Office.
• Between 2-3 years prior experience in similar capacity.
• Strong relationship management, analytical and problem-solving skills.

How to Apply
Interested and qualified candidates should:
Click here to apply