Customer Service / Sales Executive in a Luxury Home and Lifestyle Company Located in Victoria Island, Lagos

⏲ May 30, 2020, 2:31 AM
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Owens and Xley Consults - Our client, a luxury home and lifestyle company located in Victoria Island, Lagos, is looking to hire a highly qualified candidate for the role below:

Job Role: Customer Service / Sales Executive Location: Victoria Island, Lagos

The Function of the Role

The sales executives are the first line of contact for walk-in customers to the brand.
They are to make customers feel welcome and assist them to find the products that most satisfy their needs.
S/he must be knowledgeable about the products and able to adequately guide the customer at all times.

Key Responsibilities

Establish, develop and maintain positive business and customer relationships
Work in line with company policy to achieve set sales targets and outcomes within schedule
Arrange displays on a regular basis and ensure that all displays are properly locked and secured
Report discrepancies and problems to the store manager.
Give advice and guidance on product selection to customers.
Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
Keep store tidy and clean and ensure cleaners clean constantly.
Process all cash and card payments
Answer first line queries and complaints from customers.
Balance cash registers with receipts.
Execute the store’s visual merchandising concept
Work with store manager to conduct inventory count
Work with store manager to prepare store reports
Working within established guidelines, particularly with product lines.
Responsible for security within the store as well as looking out for fraudsters’ shoplifters and fraudulent credit cards etc.
Coordinate all issues with key clients between sales, fulfillment and customer support
Keep a schedule of events /special promotions
Work with management to organize and execute sales campaigns
Perform all other duties as assigned
Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.

Requirements

High level of professionalism.
Have the ability to work independently and flexibly
Result-oriented team player with exceptional motivation and interpersonal skills
Good written and verbal communication skills
Excellent selling, communication and negotiation skills
Must reside within Victoria Island
Have the ability to work well under pressure and meet deadlines
Highly analytical with a drive for numbers
Good networking, prospecting and closing skills

Educational Qualification

HND or B.Sc in any related discipline.

Experience:

1-3 years’ experience in direct sales

Skills and Abilities:

Highly analytical with a drive for numbers
Good networking, prospecting and closing skills
High level of professionalism
Able to work in a fast pace environment
High proficiency in MS Office Suite
Must be able to prepare management reports and correspondence
Good initiative, time and stress management skills
Result-oriented team player with exceptional motivation and interpersonal skills.
Relationship management skills and openness to feedback
Excellent selling, communication and negotiation skills
Good written and verbal communication skills