Customer Service Representative Jobs at Riddle Technologies Limited

⏲ Nov 2, 2016, 11:22 AM
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Riddle Technologies Limited - Approach to business is to strive to make technology an asset for your business, to be a partner of choice to your organization. To be a leading provider of technology in our area of business, by studying our client’s request, we advise, enhance and deliver the best of our
services. Riddle places so such emphasis on the company’s values of Integrity, Efficiency and Fairness.

Riddle Technologies Limited is recruiting to fill the position below:

Job Title: Sales/Customer Service Representative
Location: Lagos
Job Responsibilities

Manage large amounts of incoming calls
Generate sales leads
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas

Requirements

Proven customer support experience or experience as a client service representative
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
Must be computer literate (including microsoft packages).
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices

How to Apply
Interested and qualified candidates should send their CV's and Cover Letters stating why you are the right candidate for the position to: [email protected]

Application Deadline 30th December, 2016.

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Customer Service Representative Jobs at Riddle Technologies Limited

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