Customer Service Representative Job at ForexTime (FXTM)

At ForexTime (FXTM) we provide you with the environment and conditions that you need to develop in your area of expertise, whether you are a young individual at the beginning of your career, or an experienced professional seeking to move forward. Our mission is to enable you to reach your professional aspirations by giving you the motivation and inspiration to do so. We are recruiting to fill the position below: Job Title: Customer Service Representative Location: Lagos, Nigeria Job Type: Full time Responsibilities & Duties The Ideal candidate will join a dynamic and fast paced working environment. The Successful candidate will be required to provide excellent customer service to clients whilst enhancing their trading experience with FXTM.

• Assist clients worldwide through a live support
• Answer e-mails, assisting with the opening of clients accounts, amending existing accounts, maintaining clients records and liaising with appropriate departments
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Deal with complaints of a varying nature promptly and effectively
• Provide support and troubleshooting on Meta Trader platforms
• Liaise with all departments to resolve issues
• Liaise with the compliance officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for becoming a client.

• Knowledge of Meta trader platforms will be considered an advantage
• Previous experience in similar position will be considered an advantage
• Excellent computer skills (Microsoft Excel and Word)
• Impeccable telephone etiquette and management
• Shift work as and when required
• Excellent knowledge of English
• Excellent spoken and written communication skills required
• Ability to work efficiently under pressure

• The successful candidate will receive a competitive remuneration package including private medical insurance.