Customer Service Representative at GUO Transport Company Limited

⏲ Oct 3, 2024, 10:38 PM
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GUO Transport Company Limited is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet. The company has become an icon in the transportation industry, providing safe, enjoyable and affordable travel to millions of passengers annually. While GUO transport Co. is well known for its regularly scheduled passenger service, the company also provides a number of other services for its customers such as value-priced same-day and early-next-day haulage and package delivery to numerous destinations in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Okpara Avenue, Enugu

Responsibilities

Greet and assist walk-in customers in a friendly and professional manner.
Provide information about our logistics services, pricing, and delivery options.
Answer customer inquiries about parcel registration, collection, and general logistics processes.
Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
Verify customer identification and collect necessary information for the registration process.
facilitate the smooth and secure collection of parcels by verifying customers' details and providing the correct parcels.
Ensure adherence to parcel release protocols and document any deviations.
Address and resolve customer concerns issues or complaints promptly and professionally.
Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
Assist in managing station logistics, including organizing parcels for dispatch and tripping.
Stay informed about updates in logistics processes and share relevant information with the team.
Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.
Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
Adhere to company policies and procedures related to financial transactions.
Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.