Customer Service Officer recruitment at CasaBella Beauty, 11th September 2019

HealthPlus Limited - Our sister company, CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. CasaBella International was incorporated in 2008 and became the exclusive distributor for Revlon in Nigeria. The first CasaBella store opened in Lagos in 2010 and today, CasaBella Beauty is the fastest-growing retailer of beauty supplies in West Africa. We are recruiting to fill the position below:     Job Title: Customer Service Officer Reference: HP/CS/CSO/09 Location: Lagos Contract Type: Permanent Job Functions    

• Call Centre,Communications,Hospitality,Operations,Retail

• Call Centre & Helpdesk,Health / Fitness / Beauty,Healthcare,Hospitality,Retail

• Manage large amounts of inbound calls & emails in a timely manner
• Follow communication “scripts” when handling different topics
• Follow through on customer issue resolution
• Support implementation of incremental initiatives towards improving customer experience
• Make recommendations to Customer Service Manager to improve customer experience
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to up-sell/link-sell/cross-sell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our Customer Interaction Log in a comprehensible way
• Responsible for monitoring customer satisfaction levels

• Bachelor's degree in Pharmacy
• Strong client-facing and communication skills
• Multi-tasking skills
• Customer service orientation
• Result oriented
• Proficiency in the use of Microsoft Office packages, like Word, PowerPoint and Excel.
• Minimum of 2 years related experience in a structured organisation
• Proficiency in English and/or any other required languages
• Awareness of industry’s customer service trends