Customer Service Officer at Spectrum Microfinance Bank

Spectrum Microfinance Bank is a customer centric retail financial institution driven by technology; licensed by the Central Bank of Nigeria (CBN) to support economic growth and development through microfinancing. Spectrum Microfinance Bank offers savings, loan and investment opportunities to a wide range of customers with the aim of creating self sufficient individuals and sustainable businesses. Our satisfaction is derived from the transformation of every community we represent.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikotun, Lagos
Employment Type: Contract

Job Description

• Provide splendid customer service to customers in a friendly and courteous manner at all times
• Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
• Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
• Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with within the process of discharging duties
• Inform and suggest new banking products to customers
• Ensure all uploaded documents for account opening are reviewed and submitted to the HOP for approval. Where there is a waiver for outstanding documents, the customer service officer is to take note and record it in an excel format.
• Ensure all the issues that arise during the account opening are resolved before the close of business.
• Ensure all the complaints are registered and the report gets to the HOP desk daily, weekly and monthly.
• Ensure all the acknowledgement copies of investment are uploaded on the CBA for record purposes.
• Execute all other jobs as assigned by the team lead, head of operations and management.
• Ensure compliance with policy and operational manual bank.
• Provide information to customers on their account status and account balances
• Open new bank accounts according to laid down rules and guidelines
• Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
• Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
• Participate in marketing and awareness campaigns in the bank to create an enlarged customer base
• Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
• Ensure that customers’ confidential information is properly protected and only used for official purposes
• Channel complex customer complaints and challenges to the right quarters for effective resolution

Requirements

• Interested candidates should possess an OND / NCE qualification
• 1 - 4 years of relevant work experience.

Salary

• N50,000 Monthly.

How to Apply
Interested and qualified candidates should forward their CV to: careers@spectrummfb.com using the Job Title as the subject of the email

Application Deadline 13th November, 2021.