Customer Service Executive recruitment in a Reputable Logistics Company
Teclab Management Services Limited - Our client a reputable logistics company, is seeking suitably and qualified candidates to fill the position below:
Job Title: Customer Service Executive
Location: Lagos
Core Competencies
- First point of contact for residential and business customers
- To manage Internet and other service related provisions from placement of order through to activation of account
- To analyse and respond appropriately to queries from customers via telephone and e-mail, working towards an appropriate solution
- Chasing order placement, status and progress
- Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
- Manage a team of customer service representatives in dealing with complaints and inquiries.
- Identify tasks critical to keeping customer satisfaction levels in check
- Train new team members
- Network with various departments and groups that are involved in customer support, orders, and processing
- Ensure maximized productivity and minimized costs
- Encourage and motivate team members for continuance of quality service delivery
- Liaising with Sales / Billing and Technical departments regarding complex issues
- To recognise potential sales opportunities and refer to relevant department
- To exceed customer expectations within tight time scales
- To use initiative in customer contact whilst working as part of a team
- Answer phone calls in a more professional manner and provide information about products and services as required by the callers
- Responsible for taking or cancelling orders, and obtaining details of customer complaints
- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
- Process orders, applications, and forms
- Render administrative support to other customer care team members when the need arises, or as instructed
Qualifications & Skills
- A first degree in Management Studies, Business, Marketing, or any other related discipline
- Effective communication
- Smart thinker
- Possess a pleasant and clear speaking voice, coupled with a fluency in English
- Open minded and enthusiastic towards excellence
- Computer literate
- Possess flexibility and ability to effectively perform multiple functions at a time
- Possess excellent telephone etiquette
- Experience is Customer services
- Effectively work with a team
- Problem solving
- Interpersonal skills
- Ability to handle stress well
- Ability to listen and pay attention to details
How to Apply
Interested and qualified candidates should forward their CV's to:
[email protected]
Note: Only qualified candidates will be contacted.
Application Deadline 6th November, 2017.