Customer Service Executive Job at Carparts Nigeria Automobile Limited

Carparts Nigeria Automobile Limited is one of the leading online car and truck parts and accessories stores in continental Africa. We have a complete selection of high-quality parts for a wide range of new and used vehicle makes and models - offered at the lowest prices. There are millions of inventoried parts in the CarPartNigeria.com database, and the search is quick and simple. We are recruiting to fill the position below:     Job Title: Customer Service Executive Location: Lagos Details

• We are look for customer service executive

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Ability to multi task
• Manage large amounts of incoming calls
• Converting prospets to customers
• Follow up on old customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets

• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Must reside within yaba and it environs
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Minimum of an OND/HND/B.Sc
• At least 2 years proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Excellent knowledge of MS Office (especially Excel and Word)