Customer Service and Procurement Officer Job in a Leading Multinational Chemical Company

Adexen Recruitment Agency is mandated by one of the world's leading multinational chemical company to fill the position of:


Job Title: Customer Service Officer & Procurement

Job reference n°: 1000
Location: Lagos
Industry: Industry & Manufacturing
Function: Supply chain

Job Description

• The incumbent will be expected to take full responsibility for all back office processes for export and local orders for the business unit.
• Following up on payments; Proactive Credit Management (including working in SAP, creating new client accounts, monitoring overdue accounts, resolving account queries and payment allocations.
• Reporting and Planning (completing export registers as per SARS requirements, planning, weekly and monthly status reports and updates and APO
• Non Conformance Management; and Inventory Management, demand and supply balance, aging stock monitoring, bonded warehouse arrangements, sub-contractor management, ensuring process compliance, invoice management.
• Support to local and global sales team with regards to company's processes and procedures to facilitate growth for this complex environment.
• Customer management (including Data Base), knowledge capturing and sharing with relevant stakeholders.
• Handling client enquiries, checking stock availability, compiling quotes, processing orders on SAP, create delivery note and invoice.
• Coordinate transport, tracking, completing required documentation, clearing of stock, dealing with inspection agency, managing reports and registers.

• A relevant tertiary qualification
• Minimum of 2 - 4 years' experience in the customer service, sales administration or internal sales field would be required.
• Excellent SAP knowledge with a high level of computer literacy (MS Office, Lotus Notes)
• Customer focus and high level of commitment
• Team player with a high level of administrative skills.
• Prior experience in chemical Industry is an added advantage
• Candidates must have a proven track record of organizational and entrepreneurial skills.
• Excellent communication and problem solving skills.
• Ability to work independently