Customer Service / Administrative Officer at Fosad Consulting Limited

Fosad Consulting, LLC. is a professional services firm established to provide quality consulting services to desiring clients, whose primary objective is to focus their management and technical resources on their core competence.

We are recruiting to fill the position below:

Job Title: Customer Service / Administrative Officer

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Managing incoming calls and customer service inquiries
• Generating sales leads that develop into new customers
• Carefully analyse data and produce clear and objective reports
• Work closely with other departments during the customer onboarding phase
• Coordinate with other team members working on the same account to ensure consistent service
• Report to risk department on findings, analysis, reports that may have an adverse effect on the loan, collateral or a borrower’s ability to repay the loan
• Ensure that all files are complete, identify any documentation deficiencies, and report to senior management and credit administration as required for timely resolution
• Provide accurate, valid and complete information by using the right methods/tools
• Update customer information in the customer service databases during and after each call
• Maintaining updated knowledge of company products and services
• Adhere to credit policy and other guidelines
• Other duties assigned by management.

Requirements

• Candidates should possess a Bachelor's Degree with a minimum of 2 years work experience.

How to Apply
Interested and qualified candidates should send their Applications and CV to: recruitment@fosadconsulting.com using the Job Title as the subject of the mail