Customer Engineer - Data & AI at Microsoft Nigeria

Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services. Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers. 

At Microsoft our mission and values are to help people and businesses throughout the world realize their full potential.

We are recruiting to fill the position below:

Job Title: Customer Engineer - Data & AI

Job number: 955737
Location: Lagos, Nigeria
Employment type: Full-Time
Profession: Services
Role type: Individual Contributor
Travel: 50-75 %

Job Description

• Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
• Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
• Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area.
• As a Customer Engineer you will be a key, deeply technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments, providing tailored guidance to remove technical blockers and tuning to operate and optimize a customer’s cloud or on-premise environment.
• Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. The role can include a mixture of short and long-term customer engagements and can be delivered either remotely or on-premises.

Responsibilities
Support Management - 50%:

• Seeks information about the underlying needs of customers.
• Allocates and aligns resources to optimize the customer experience.
• Develops and communicates realistic performance goals and standards.
• Builds plans that consider potential obstacles and immediate and long-term consequences.
• Demonstrates expertise in a specific solution, or several products, feature functions, or services.
• Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.
• Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.
• Provides the most effective method of service delivery by analyzing trends and common themes across customers.
• Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.
• Engages in strategic service delivery planning, in partnership with the virtual account team (VAT), to strengthen targeted customer relationships.
• Gathers customer impressions of products and services and integrates this feedback into decision making.

 Support Execution - Deliver Results through Teamwork & Optimizing Business Results - 25%:

• Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
• Identifies opportunities to articulate business value and grow customer / partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
• Provides and drives actionable feedback across groups about the customer / partner experience and competitor threats.
• Modifies existing intellectual property (IP) or, where applicable, creates new content.
• Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

 Leadership and Growing the Business -  25%:

• Consistently apply "lessons learned", model personal accountability & teamwork.
• Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.
• Understands customer / partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
• Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
• Contribute & participate with meetings to articulate Premier offerings to all customers; share knowledge thru communities, adapt for customers.
• Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
• Demonstrated Self Learner

Job Requirements
Qualification & Experience with the following technologies:

• Ability to communicate with a variety of different audiences and strong presentation skills
• Ability to match technical solutions with customer business requirements
• Ability to lead and motivate technical communities
• Ability to effectively recognize and adapt to change
• Travel requirements: 50 – 70 %
• SQL Server 2019, 20v16, 2014, 2012, 2008 R2 and SQL Server 2005
• Experience delivering and / or authoring technical training
• Bachelor's Degree (B.S. / B.A.) or equivalent, preferably in Computer Science / Engineering or Information Systems or equivalent work experience
• Ability to travel internationally and able to obtain a valid passport within 90 days of joining the team
• Fluency in written and spoken English.

Key Experiences, Skills and Knowledge:

• Deep technical or architectural knowledge of at least 2 of the following areas:
• Database administration (preferably with SQL, including Azure SQL) – performance tuning and optimization, troubleshooting, high availability / disaster recovery, security
• Database development (preferably with SQL, including Azure SQL) – designing and building database solutions (tables / stored procedures / forms / queries / etc.)
• Business intelligence – combining knowledge of SSIS / SSAS / SSRS / AAS / Azure Data Factory / Power BI technologies with a deep understanding of data structure / data models to design, develop, and tune BI solutions and reports
• Advanced data analytics – designing and building solutions using technologies such as Azure Data Factory, Azure Data Lake, HD Insights, Azure Synapse Analytics, Azure Stream Analytics, Azure Machine Learning Service, R server

Benefits and Perks
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

• Maternity and paternity leave
• Opportunities to network and connect
• Discounts on products and services
• Generous time away
• Industry leading healthcare
• Savings and investments
• Giving programs
• Educational resources

How to Apply
Interested and qualified candidates should:
Click here to apply

Note: Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.