Current Jobs in a Broadband Communications Provider Company in Victoria Island, Lagos

⏲ Jun 23, 2017, 12:05 PM
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e.Stream Networks Ltd, an ISO9001 Quality Certified company is a licensed broadband communications provider dedicated to providing suitable connectivity solutions for businesses.With over a decade in the ICT sector and presence all over Nigeria, we leverage on providing a unique combination of industry experience and expertise in our service offering to all our clients across the country. We are recruiting to fill the position below: Job Title: N.O.C Engineer Location: Nigeria Direct reports: Senior Manager Technical. Job Purpose

The NOC Engineer is responsible for supporting all eStream internet and VPN clients at second level. The technologies he will be supporting includes, VPN, VSAT, Microwave Radio, Fiber, MPLS

Duties and Responsibilities Strategic Insight and Integration:

Assist the NPO manager to achieve the corporate objectives
Attend project & departmental meetings
Provide inputs to the departmental annual budget
Provide technological innovation to improve troubleshooting

Technical / Analysis and Problem Solving:

Responsible for troubleshooting Customer Edge Devices like VSAT modems, like, Access Radios, Microwave Radio
Client bandwidth configuration on Edge devices.
Regular training of Service Desk team members for effective 1st level troubleshooting
Provide technical solutions to network issues escalated to the 2nd level.

Interpersonal, Relationship Management & Collaboration:

Liaise with NPO, Service Deployment and Service Management teams to resolve all escalated issues
Partner with third-party vendors to install and maintain all monitoring software and devices.

Communication:

Escalate service impacting issues outside span of control to the NPO Manager.
Deliver weekly reports on the status of the network and trends

Customer Focus:

Monitor the Client devices to provide 99% service availability

Financial Management:

Recommend cost-saving initiatives to the NPO manager

Requirements Education & Work Experience:

Bachelor’s degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
Minimum of 3 years work experience as a Network/ Field Engineer.
Network experience in an ISP environment or a Systems Integration company with specialization in enterprise and service provider routing and switching solutions.
Affiliation with relevant professional bodies

Competency, Skills & Certifications:

CCNA Routing & Switching/SP, MTCNA, MTCRE,
Hands-on experience in OSPF and BGP routing protocols
Problem solving skills
Practical experience in deploying Access Radios for clients
Relationship & People Management

KPIs:

Achievement of 99% availability for clients network devices
Resolution of escalated incidents within 30 minutes of escalation

Physical Requirements:

This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.

Working Conditions

The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
The incumbent may be required to travel out of station often.

Job Title: Network Operations Manager Location: Nigeria Direct reports: NOC Engineer Job purpose

The Network Operations Manager is responsible for managing the network operations team to ensure service quality and network efficiency.
The incumbent is responsible for monitoring and maintaining the e.Stream networks and platforms and for keeping it up and running while meeting industry standards.
The Network Operations Manager is also responsible for supporting all eStream internet and VPN clients at second level.
The technologies he will be supporting includes, VPN, VSAT, Microwave Radio, Fiber, MPLS VPNs

Duties and responsibilities Strategic Insight and Integration:

Provide direction and clear, tactical and strategic goals for the NOC related to functions, capabilities, and capacity
Be informed on latest developments and update corporate knowledge of technology trends as it affect the company business

Technical / Analysis and Problem Solving:

Ensure that hardware and software systems are fully deployed, implemented and functioning.
Regular training of Service Desk team members for effective 1st level troubleshooting
Ensure scheduled maintenance are carried out
Ensure all resolvable issues (within the control of the department) are resolved within the specified OLA time.

Leadership:

Manage a team of NOC resources that support the global monitoring of infrastructure systems and applications on a 24x7x365 basis.
Ensure team maintains and updates knowledge base related to supported applications

Interpersonal, Relationship Management & Collaboration:

Establish and maintain good working relationships with other departments, teams and Clients

Communication:

Deliver project reports to the chief technical officer
Escalate unresolvable issues (not within control) to service/equipment providers e.g. unresolvable issues with VSAT to TAC

Customer Focus:

Ensure adherence to customer specification and SLA
Prompt resolution of 2nd level issues

Financial Management:

Develop annual budget for the department

Requirements Education & Work Experience:

Bachelor's degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
Minimum of 7 years work experience in a relevant role.
Network experience in an ISP environment or a systems integration company with specialization in enterprise and service provider routing and switching solutions.
Affiliation with relevant professional bodies

Competency, Skills & Certifications:

Certification in CCNP Routing & Switching/Service Provider
Enterprise Network Design Skills
GVF 510 Certification
MTCNA/MTCRE/MTCINE
CFOT Certification
RF Technology Skills
Leadership
Relationship & People Management

KPIs:

Availability of core networks devices and backbone links
Availability of all Fiber and Radio Backhaul links
Customer experience and satisfaction on the network
Cost saving initiatives

Working conditions:

The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
The incumbent may be required to travel out of station often.

Physical requirements:

This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.

Job Title: Regional Field Team Lead Location: Victoria Island, Lagos Job Purpose

The Regional Field Team Lead is responsible for the coordination of deployment, troubleshooting and maintenance of various communication equipment (VSAT and Radio) within its region and also proper documentation of day-to-day activities.

Duties and Responsibilities Strategic Insight and Integration:

Assist the Service Deployment manager to achieve the corporate objectives
Attend project & departmental meetings
Provide inputs to the departmental annual budget
Provide technological innovation to deploy services which are cost effective.

Technical / Analysis and Problem Solving:

Ensures that surveys carried out by FSE are 90% accurate
Ensures that there is no course to revisit sites deployed within 6month.
Provide technical solutions to network issues escalated to the 2nd level.
Ensures that issues escalated are resolved within agreed OLA
Ensures 90% implementation of Maintenance plan

Leadership:

Team lead for special deployment projects
Training & knowledge sharing for FSE and Riggers
Responsible for scheduling and implementing annual maintenance on the remote sites.

Interpersonal, Relationship Management & Collaboration:

Liaise with 3rd party vendors to deliver projects
Establish and maintain good working relationships with other departments, teams and Clients

Communication:

Escalate service impacting issues outside span of control to the Service Deployment Manager.
Deliver weekly reports on the status deployment
Generate and submit periodic project and operational reports to the Service Deployment Manager for informed decision making

Customer Focus:

Timely response to customer complaint
Prompt resolution of 2nd level issues

Financial Management:

Recommend & Implement cost saving initiatives

Requirements Education & Work Experience:

Bachelor’s degree in Computer Engineering, Electrical Electronics Engineering or related field
Minimum of 5 years work experience in a relevant role.
RF engineering experience working in the telecoms industry.
Affiliation with relevant professional bodies

Competency, Skills & Certifications: