Current Job Openings at Standard Chartered Bank Nigeria, April 21st 2016
Standard Chartered Bank Nigeria - We attract talented individuals. Not
only can they give you the benefit of their experience, they also reveal
a closer, more personal look at the wide range of global
opportunities
we offer. At the core of the Group's people strategy is our focus on
employee engagement. Engagement is a key driver of productivity and
performance, which creates the foundation of our performance culture. We
encourage and focus on the behaviours that bring out the very best from
every employee, assessing their performance not just on results but on
how those results were achieved. To further embed these behaviours we
have a remuneration programme in place, carefully designed to
incentivise our employees to live our values every day.
We are recruiting to fill the position below:
Job Title: Relationship Manager, Business Banking
Job ID: 511202
Location: Lagos, Nigeria
Regular/Temporary: Permanent
Full/Part Time: Full time
Job Descriptions
- Drive deepening activities with high-value or high potential
clients with full range of BC products, continuous analytics support and
collaboration with Business Specialists;
- Meet clients when required (ie once a month)
- Acquire and activate new clients referred from ETB clients directly to Business Clients RM/Team
- Maintain integrity of clients’ credit portfolio through monitoring, early action and remediation actions
Key Roles and Responsibilities
- Relationship deepening by proactively reaching out to &
engaging with high value Business Clients & “Hidden larger
Businesses” as per the mandated protocols
- Acquiring from ETB client referrals (MGM)
- On boarding clients on Business working capital (BWC) proposition.
- Supporting the client on any client-initiated needs
- Delivering on transactions, service requests, Mobile/Web training
- Updating CDD/ AML
- Managing Client’s credit situation
Key Relationships
Internal:
- BC Specialist
- KYC/CDD unit
- Credit operations
External:
- Clients of Business Banking Team
Skill Requirements
- Product broadening
- Understanding of businesses and financials
- Enhanced multi-product BC knowledge
- Market and competition knowledge
Client engagement:
- Presentation and soft skills tailored to engaging business owners
- Internal stakeholder engagement skills
- Closing deals
- Ability to drive and manage client interaction
- Communication and presentation skills
- Negotiation and objection handling
- Client training on digital solutions
Journey completion:
- Discipline and time management to handle a client portfolio
- Ability to solve problems and close issues without handing over
- Strong analytical ability
- Understanding of BC KYC/CDD principles
KYC/AML Clause:
- Ensure you remain alert to the risk of money laundering and
assist in the bank’s efforts in combating it by adhering to the key
principles in relation to:-
- Identifying your customer, knowing your customer, reporting
suspicions, safeguarding records and not disclosing suspicions to
customers
Contribute to:
- Revenues, Asset and Liabilities of BC business at country and regional level.
- Image and reputation of department and the Bank.
Qualifications and Skills
- Good first Degree or requisite technical skills gained through
professional associations and practical experience (3-5 years'
experience)
- Good working knowledge of banking products
Interested and qualified candidates should:
Click here to apply for this Position
Job Title: Relationship Manager, Priority Banking
Job ID: 511203
Location: Lagos
Job Function: Retail Banking
Regular/Temporary: Permanent
Full/Part Time: Full time
Job Descriptions
- Advise Priority Clients approaching Bank with complex individual needs
- Engage Affluent and hidden affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
- Acquire and activate new Affluent/potential Affluent client referred to from ETB clients or directly to Priority Banker/Team.
- Prepare and educate clients to interact via digital platforms
Key Roles and Responsibilities
Engaging and deepening activities
Methodically engage (remote):
- Have complete knowledge of the clients in terms of the profile & assets
- Create analytics-backed next best conversation
- Needs/Achor Products
- Individual banking products (PL, CASA etc), Wealth Products
Meet & deep sell (remote & in person):
- Develop a comprehensive Account Plan for at least 20% of client base
- Meet in person to meet advisory needs (once a month/quarter)
- Connect client with specialists
- Set up products
- Conduct/connect for periodic CDD reviews
- Conduct fulfillment & activate
Services (remote):
- Refer most servicing activities to Client Service Officers/Managers
- As needed by clients
Key Responsibilities
Acquiring on referrals:
- Connect & prepare (remote)
- Connect & start up referred leads (including Business Client owners, CC and CIC C-level executives with more advanced needs)
- Explain proposition & requirements in full
Needs/anchor products:
- PL, CASA, Wealth Products
- Meet, deep sell & train (in person)
- Meet, listen and determine further needs
- Set up anchor products & initiate cross-sell
- Conduct/connect for CDD
- Educate and conduct initial set up for online, ATMs, Client Centre
- Conduct fulfillment & activate
Key Stakeholders
- Priority Wealth Specialists
- Client Service Manager, Affluent
- CDD team
- Branch Manager
Skill Requirements
Product broadening:
- Enhanced multi-product Priority knowledge
- Market and competition knowledge
Client engagement:
- Presentation and soft skills tailored to engaging Affluent Clients
- Internal stakeholder engagement skills
- Closing deals
- Ability to drive and manage client interaction
- Communication and presentation skills
- Negotiation and objection handling
- Client training on digital solutions
Journey completion:
- Discipline and time management to handle a client portfolio
- Ability to solve problems and close issues without handing over
- Strong analytical ability
- Understanding of Priority CDD principles
AML/CDD Clause:
- Ensure all reasonable steps are taken to verify the identify customers.
- Retain adequate records of identification, account opening and transactions
- Make prompt reports of suspicious transactions (STR) and suspicious activities (SAR) using the right internal channels
- Maintain raised awareness of Anti-Money Laundering prevention by
training all staff /attending training sessions, through eLearning or
any material updates provided by the Bank.
Source of Leads:
- Sales force generated (RM personal contacts) - Family of clients in particular
- Affluent senior executives of employers (primarily BC/CC/CIC)
- Affluent senior executives of employers in EB
Associated Client Journeys
- Acquiring from individual client referrals
- Actively engaging during the first 3 months
- Supporting the client on any client-initiated needs
- Proactively reaching out to client for advice discussions
- Delivering on transactions, service requests, mobile/online training
- Proactively engaging with the “Hidden Affluent”
- Updating CDD
- Managing Client’s credit situation
- Migrating newly Affluent.
Target Clients:
Interested and qualified candidates should:
Click here to apply for this Position
Job Title: Dealing Room Manager, Financial Markets
Job ID: 511465
Location: Lagos, Nigeria
Regular/Temporary: Permanent
Full/Part Time: Full time
Job Summary
- To be the single focus point for governance and control, and dealing room environment maintenance.
Purpose
- Perform Dealing Room Administrative activities for Financial Markets
- Assist the business Manager in updating and maintaining key business specific MIS and Database
- Manage the administrative process in the dealing room to ensure smooth running of the business
- Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues
- Provide general operational excellence/control, business
planning, coordination and project management for the Head of Financial
Markets
Key Roles and Responsibilities
- Work with Business Manager in ensuring FM is adhering to
Local/Group policies and procedures, including performing relevant
KCSA/CST checks
- Assist in Annual revenue and cost budget process
- Drive implementation of business plans and associated projects
- Managing the Regional Product Forum. Work with business, control
functions and cross border compliance in ensuring products addendums
(country Addendum) for Nigeria are reviewed by all stakeholders and
approved within set timelines.
- Drive and monitor FM adherence to relevant procedures, group
policy and compliance requirement (e.g.: Block leave policy, code of
conduct, gift policy etc.)
- Manage, distribute, monitor and file correspondences within FM,
including communication and other relevant information dissemination and
maintain up-to-date filling system
- Ensure all Delegated Authorities are current, maintained &
adhered to and maintain & amend the dealing room policies and
procedures manual. Ensure this document is always available for
inspection and contains latest guidelines
- Responsible for user administration for local trading system and
perform relevant system user ID control. E.g. Reuters Dealing, etc.
- Work with BORM to undertake periodic business monitoring
(self-assessment) activities within the business unit and escalate
findings and or breaches to Business Unit Head and BORM, when they occur
- Ensure that FM has robust Business Continuity/Disaster recovery
plans in place - Act as Departmental Contingency Coordinator (DCC) for
FM.
- Coordinate all BCP activities as per Group guidelines and ensure a BCP reporting is completed.
- Ensure BCP site is maintained in full working order by
conducting regular tests to ensure all equipment is in good working
order.
- Ensure the appropriate physical and system access is granted to
the relevant FM staff and responsible for the dealing room visitation
policy compliance.
Qualifications and Skills
- Candidate should possess relevant qualification
Interested and qualified candidates should:
Click here to apply for this Position