Contact Centre Agents recruitment in a reputable Commercial Bank in Nigeria

Workforce Group - Our client, a reputable Commercial Bank, is currently recruiting suitably qualified candidates for immediate employment into the position below:   Job Title: Contact Centre Agent (Hausa Speaking) Location: Lagos Summary

• We are currently recruiting Contact Center Agents for a reputable bank.
• S/he will be the liaison between the bank and its current and potential customers.
• S/he will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

• Managing large amounts of inbound and outbound calls in a timely manner.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.

• HND/B.Sc in any discipline.
• Excellent spoken English with impressive interpersonal skills.
• Fluency in Hausa.
• Must be resident in Lagos.
• Must not be more than 27 years old.