Client Service / Sales Officer at McOlay Concepts International Limited


McOlay Concepts International Limited is a media and IT firm with the mandate of providing an excellent service in the area of Information Technology and Graphic Media. We are a team of passionate ICT enthusiasts individuals dedicated to making the internet a better place.
We are recruiting to fill the position below:
   
Job Title: Client Service / Sales Officer Location: Abuja
Job Details
  • You will also be asked to work with sale team to identifier sales opportunities, analyse competition to create a plan for engagement, analyse and creates a plan for engaging the target market and escalate complaints across a number of communication channels.
  • We are hiring for the post of a Client/Sales Officer to manage Client queries and complaints.
Job Description
  • Analyse and creates a plan for engaging the target market
  • Analyse competition to create a plan for engagement
  • Acknowledging and resolving Client complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of Client interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to Client inquiries.
  • Communicating with Client through various channels.
  • Providing feedback on the efficiency of the Client process.
  • Ensure Client satisfaction and provide professional Client support.
  • Support the sale team in sales presentations and innovative ideals.
Requirements Applicants must:
  • Be comfortable using computers.
  • Have at list Three years’ experience working as client support/sale officer for an IT firm.
  • Be fluent in English language (both writhing and speaking)
  • Have great sense of dressing and must be good looking.
  • Be a female.
  • Reside in Abuja.
  • Have HND, Bachelor Degree in Marketing, Management, Human Relations or equivalent.
  • Have the ability to stay calm when customers are stressed or upset.
 
How to Apply Interested and qualified candidates should send their Resume with soft copy of their passport to [email protected] using the "Job Title" as the subject of the email.
      Application Deadline 27th January, 2020.