Citibank Nigeria recruitment for Graduate Tellers, May 8th 2016
Citibank Nigeria Limited, the leading global financial services company,
provides consumers, corporations, governments and institutions with a
broad range of financial products and services.
Citibank Nigeria Limited is recruiting to fill the position below:
Job Title: Transaction SVS Rep 3 (Teller)
Location: Kano and Lagos
Job IDs: 16027733 (Kano), 16019690 (Lagos)
Job Category: Operations
Job Purpose
- The Teller is a frontline staff and is one of the customer’s
first points of contact with the bank and therefore it is essential
that, in spite of work pressure, they must wear a cheerful look and
countenance.
- His/her primary focus is to deliver prompt and efficient
services across the counters and at the same time, ensuring compliance
with operating and regulatory guidelines.
- This will include prompt update of registers for transactions requiring reporting to regulatory bodies.
Key Responsibilities
- The basic objective of the Branch Operations/Cash & Tellers
unit is delivery of products and services to customers in a timely and
efficient manner.
- Located in the banking hall, the unit is the major point of
contact with customers and the general public hence it is a major driver
in determining the level of customer satisfaction through the quality
of service provided.
- Positive customer experience translates directly to business
growth through deepening of customer wallet and creates opportunity for
new relationships. This underscores the primal position of the unit
within the overall context of the bank as a service provider.
The following are the specific tasks and responsibilities of the Counter Service Teller:
- Perform Local Currency (LCY)/Foreign Currency (FCY) cash transactions over the counter at the branch.
- Reconcile all collections from implant locations and resolve issues with the collections, if any
- Hold custody of cash in the vault.
- Report all qualifying transactions processed in line with existing limits.
- Ensure appropriate charges are applied as per bank’s charges list, applying concessions where applicable.
- Process all customer requests within the standard turnaround time and without error.
- Ensure stated procedures and policies for all products are
adhered to while processing; e.g. advise of daily rates first thing
every morning.
- Maintain appropriate confidentiality and security of customer
and transactional information stored in any form (images, application
files, databases, spreadsheets, papers, registers, files, etc.) in line
with local procedures and departmental designations.
- Ensure proper put-away procedures are observed at close of business and during any temporal absence from workstation.
- Participate in the quarterly MCA exercise for all counter
products and processes and ensure satisfactory MCA ratings are achieved
for all products and processes.
- Handling of expense and internal processing transactions.
- Preparation and delivery of reports as may be required by implant customer
- Ensure all performed tasks are closed on Resolve IT at the required/specified intervals.
- Update registers, where required, before/after processing.
- Ensure all transactions processed during the day are fully
authorized and there is no pending transaction left on the system before
closing for the day.
- Ensure all cash received and paid is properly accounted for by
preparation of teller proof at the end of each day. Perform intermittent
balancing during the day.
- Ensure all cash exchanges are documented in line with policy. Safeguard all cash and valuables under custody.
- Handling/processing of all over the counter collections.
- Ensure all customers’ requests/instructions are complete with
proper documentation in line with applicable regulations and guidelines
of Central Bank of Nigeria, tax laws of the Federal Republic of
Nigeria, U.S. anti-boycott and anti-money laundering guidelines,
Citigroup policy and local procedures.
- Time-stamp (validate) and signature-verify all customers’
requests and refer those that require call-back/status approval to
supervisor for action.
- Perform additional projects and responsibilities as assigned by unit management.
Qualifications
Knowledge:
- A good University First Degree
- 6-12 months operations experience will be an advantage.
Skills:
- Good Interpersonal/Communication Skills
- Customer Focused
- Analytical Mind/Proactive
- Fast Learner
- Meticulous & Accurate
- High level of integrity/sense of responsibility
Core Competencies:
- Error Free Processing
- Ability to work under pressure
- Compliance with regulatory/institutional requirements
- Processing within tight turn-around times
- Preparation of Reports with tight timelines
- Customer satisfaction in a highly competitive environment
- Weekend and public holiday work (as and when required)
How to Apply
Interested and qualified candidate should:
Click here to apply