Citibank Nigeria Limited Job for an Experienced Security Country Manager
Citibank Nigeria Limited, the leading global financial services
company, provides consumers, corporations, governments and institutions
with a broad range of financial products and services.
Job Title: Security Country Manager
Job Purpose:The
Securities Country Manager is responsible for the achievement of
financial performance targets of Product in the country. Is expected to
be the senior DCC spokesperson for market regulators, operators,
customers and Citi Management. The securities product offering in the
country has to be competitive in features and functions, service quality
and aligned with local, regional and global business priorities.
Job Background:
- Direct Custody and Clearing (DCC) is a department within the Markets
& Securities Services business of Citi’s Institutional clients
Group that provides securities clearing, settlement, custody and asset
servicing to global financial institutions in over 60 securities markets
across Asia, EMEA and the Americas.
- Critical in driving the DCC strategy and supporting its growth in Nigeria
- Maintain a mastery of the local securities market rules, regulations
and conditions to support, advance and promote securities services
business in Nigeria.
Key Responsibilities:Financial Performance
- Maintain a good knowledge of the evolving revenue and expense
drivers affecting the financial performance of the business. Establish
annual financial targets with the agreement of senior country and
regional management.
- Monitor volume, revenue, and expenses trends. Take action to meet financial targets.
- Seek opportunities to increase revenue and reduce expenses through
quality and efficiency improvements. Lead product development and
expense control efforts, obtaining support from regional and global
business partners as required.
Customer Momentum
- Identify inflow prospects to take away from the competition.
Communicate opportunity to sales account managers and support sales
process by:
- Articulating and documenting (e.g. in RFP) DCC product and service superiority versus the competition.
- Hosting site visits by prospects.
- Participating in the Pipeline and Deal Review processes applicable
to the product or the region. Liaise with Operations Manager to ensure
potential capacity problems are addressed.
- Lead retention effort on customers at risk by identifying solutions
with Account Manager and Operations Manager; ensure follow up and follow
through.
- Manage market crisis situations and service disruptions to ensure superior communication to customers.
- Participate in customer satisfaction survey processes and take
follow up actions to improve the level of customer satisfaction and
survey results.
- Establish objectives with Operations to eliminate root cause of
service issues and frequent customer inquiries. Work with regional
management on required product improvements if appropriate.
Quality
- Maintain a good understanding of evolving and changing customer needs and customer perception of quality.
- Monitor DCC standard quality metrics and establish improvement
targets with Operations Manager. Set country-specific quality metrics
with Operations Manager if appropriate.
- Participate in global and regional processes to communicate quality initiatives and results to customers.
Product Superiority
- Maintain a good knowledge of the competition’s product features and
functions, key success factors, and pricing. Communicate knowledge to
regional and global product management. Participate in global product
pricing reviews.
- Maintain a close relationship with market regulators and operators;
play a leadership role in local custodian associations and industry
groups. Monitor changes and developments which have an impact on DCC
business, work with Operations Manager on impact and response, and if
required take action to influence a positive outcome. Use such knowledge
and activities to reinforce DCC’s local market expertise among
customers and prospects via superior communication.
- Identify opportunities to introduce new products or improve product
features and functions. Work with regional product management on
business justifications, planning and implementation to ensure
compliance with global policies and processes, and alignment of
priorities. Work with Operations Manager to ensure timely
implementation.
People Management
- Identify, recruit, coach, manage and retain top quality talent to support the DCC business in the country.
- Ensure staff know their roles and responsibilities. Set and manage
objectives and goals for individuals that are in alignment with the
country plan and Market Management model.
- Integrate country staff and lead their participation in global and regional processes as part of the DCC global team.
Risk and Control
- Maintain a current knowledge of the requirements of Citigroup and
DCC risk management, control, and product policies and processes. Ensure
compliance with policies and timely completion of processes.
- Alert senior management of events which may create or increase risk
(such as risk to franchise, reputation, revenues, expenses, operations,
personnel), and participate in risk control and mitigation efforts.
- Ensure satisfactory audit results for the front office, and assist
Operations Manager as required to obtain satisfactory results for the
back office.
QualificationsKnowledge and Qualifications:
- A BSc / BA degree.
- A postgraduate degree will be an added advantage.
- Recognized professional certification
- Capital Markets experience
- Familiarity with Tax and Capital Markets Laws
- Portfolio investment activities in country
- Relationship Management
- Ability to represent Citigroup and clients in related Industry conferences and platforms.
- Advance level English both written and verbal.
- Minimum of 15 years post qualification experience with a minimum of 10 years in Banking.
Skills:
- P&L and budgeting experience
- Knowledge of Local Capital Markets and portfolio investment activities.
- Management / Leadership
Core Competencies:
- Teamwork
- Strong interpersonal and communication skills
- Highly motivated
- People Management
- Project management
How to Apply
Interested and qualified candidates should
Click Here to Apply