Career Opportunities at First Bank of Nigeria Limited, 23rd October, 2019

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi. We are recruiting to fill the vacant position below:   Job Title: Product Manager, Mobile Wallet - FMCGS, Telcos & Govts Job ID: 1900005J Location: Lagos Job Type: Full-time Schedule: Regular Shift: Standard Organization: DMD Directorate Job Objective(s)

  • Conceptualize the value proposition, and strategic initiatives for adoption of Mobile and e-Wallets in the FMCGs, Telcos, and Government segment
  • Define the adoption and support processes, use cases and target market for Wallets
  • Coordinate short-term and long-term reviews; prepare ad-hoc reporting and analysis metrics and reporting for management and sales forecasts.
  • Work with relevant internal stakeholders to develop product requirements, definitions, process and roll-out products and services.
  • Drive the adoption of Wallets for payments, remittances and payment receipts by corporate organizations and ecosystems
  • Assess and react to changes in the competitive landscape, staying on top of regulatory developments and competitor activities relating to the Mobile Payments and Financial Inclusion ecosystems.
  • Prepare documents for training, sales pitch and product FAQs.
Duties & Responsibilities
  • Drive the adoption of Wallets for payments, remittances and payment receipts by corporate organizations and ecosystems
  • Maintain professional and technical knowledge by staying in touch with relevant industries, service providers, and using them to the advantage of the product
  • Contribute to team efforts by accomplishing results as needed.
  • Develop product policy document, product characteristics, product implementation, deployment and training
  • Seek opportunities to propose solutions and improvements as related to product development and usage
  • Research, Analysis and Reporting:
    • Analyze customers, related channels, competition and market data.
    • Provide information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
    • Assess market competition by comparing the company's product to competitors' products.
    • Identify opportunities for product innovation and product enhancements.
    • Work with internal stakeholders and/ or external research agencies regarding product development and management
  • Product Planning and Management:
    • Prepare product documents including Market Requirement Documents and product use cases to drive product activity.
    • Develop pricing strategies and product policies.
    • Determine product packaging solutions.
    • Negotiate with support vendors
  • Product Marketing:
    • Support and manage product event campaigns to generate product awareness and demand.
    • Support sales team (Retail Banking) and Regional Officers with the necessary product knowledge (proposals/RFPs/RFEs and technical expertise.
    • Prepare and conduct product presentations; develop sales tools and sales training materials.
    • Provide inputs for marketing collateral development.
    • Supply sales teams with latest research and marketing information.
Customer and End-User Support:
  • Manage product-related support, feedback and inquiries from users.
  • Determine customers' needs and desires by specifying the research needed to obtain market information.
  • Continuously review industry trends and client feedback to anticipate future market
  • Use market feedback to inform product refinements and ongoing development and management
Challenges:
  • N/A
Planning:
  • None
Expenditure Budget:
  • Key financial/statistical measures of your organizational unit
  • Number of staff: 2 Permanent Staff
  • Staff costs:  N/A
Costs that you control:
  • Income that your team generates (if any): Transaction fees on all FIS and Mobile Money billable transactions
  • Fee Income: N/A
  • Net Interest Income: N/A
  • Other Income: N/A
Key Performance Indicators
  • Number of subscribers enrolled
  • Percentage of active subscribers
  • Transaction count, value and total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index
  • Firstmonie Customer Base Enhancement Index
Job Requirements Education:
  • B Sc. in relevant discipline
  • MBA is an added advantage
  • Professional Certifications in cognate knowledge areas
Experience:
  • Minimum 4-6 years cognate experience in FCMG, Telecoms, Banking, Micro Finance, Mobile Money, Payments, and other relevant sectors
Key Competency Requirements Knowledge:
  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial planning and strategy
  • Problem solving
Skill/Competencies:
  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Collaboration
How to Apply Interested and qualified candidates should: Click here to apply online   Job Title: Product Manager (Mobile Wallet, Individual Segment) Ref Id: 1900005K Location: Lagos Job: FBN GEN. Job Family Organization: DMD Directorate Schedule: Regular Shift: Standard Job Type: Full-time Job Objective(s)
  • Conceptualize the value proposition, and strategic initiatives for adoption of Mobile and e-Wallets in the individual segment
  • Define the adoption and support processes, use cases and target market for Wallets
  • Coordinate short-term and long-term reviews; prepare ad-hoc reporting and analysis metrics and reporting for management and sales forecasts.
  • Work with relevant internal stakeholders to develop product requirements, definitions, process and roll-out products and services.
  • Drive the adoption of Wallets for payments, remittances and payment receipts by individual customers
  • Assess and react to changes in the competitive landscape, staying on top of regulatory developments and competitor activities relating to the Mobile Payments and Financial Inclusion ecosystems.
  • Prepare documents for training, sales pitch and product FAQs.
Duties & Responsibilities
  • Maintain professional and technical knowledge by staying in touch with relevant industries, service providers, and using them to the advantage of the product
  • Contribute to team efforts by accomplishing results as needed.
  • Develop product policy document, product characteristics, product implementation, deployment and training
  • Seek opportunities to propose solutions and improvements as related to product development and usage
Research, Analysis and Reporting:
  • Analyze customers, related channels, competition and market data.
  • Provide information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
  • Assess market competition by comparing the company's product to competitors' products.
  • Identify opportunities for product innovation and product enhancements.
  • Work with internal stakeholders and/ or external research agencies regarding product development and management
Product Planning and Management:
  • Prepare product documents including Market Requirement Documents and product use cases to drive product activity.
  • Develop pricing strategies and product policies.
  • Determine product packaging solutions.
  • Negotiate with support vendors
Product Marketing:
  • Support and manage product event campaigns to generate product awareness and demand.
  • Support sales team (Retail Banking) and Regional Officers with the necessary product knowledge (proposals/RFPs/RFEs and technical expertise.
  • Prepare and conduct product presentations; develop sales tools and sales training materials.
  • Provide inputs for marketing collateral development.
  • Supply sales teams with latest research and marketing information.
Customer and End-User Support:
  • Manage product-related support, feedback and inquiries from users.
  • Determine customers' needs and desires by specifying the research needed to obtain market information.
  • Continuously review industry trends and client feedback to anticipate future market
  • Use market feedback to inform product refinements and ongoing development and management
Expenditure Budget Key financial/statistical measures of your organizational unit:
  • Number of staff: 2 Permanent Staff
  • Staff costs:  N/A
  • Costs that you control:
  • Income that your team generates (if any): Transaction fees on all FIS and Mobile Money billable transactions
  • Fee Income: N/A
  • Net Interest Income: N/A
  • Other Income: N/A
Key Performance Indicators
  • Number of subscribers enrolled
  • Percentage of active subscribers
  • Transaction count, value and total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index
  • Firstmonie Customer Base Enhancement Index
Qualifications/Requirements Education:
  • B Sc. in relevant discipline
  • MBA is an added advantage
  • Professional Certifications in cognate knowledge areas.
Experience:
  • Minimum 4-6 years cognate experience in FCMG, Telecoms, Banking, Micro Finance, Mobile Money, Payments, and other relevant sectors
Key Competency Requirements Knowledge:
  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge - global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial planning and strategy
  • Problem solving.
Skill/Competencies:
  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • collaboration.
How to Apply Interested and qualified candidates should: Click here to apply online   Job Title: Team Lead, Agent Network Development Ref Id: 1900005H Location: Lagos Job: FBN GEN. Job Family Organization: DMD Directorate Schedule: Regular Shift: Standard Job Type: Full-time Job Objective(s)
  • Agent recruitment and engagement
  • Agent and Branch Training
Duties & Responsibilities
  • Execute agreed strategies for growing and sustaining a vibrant Agent network
  • Develop knowledge materials to facilitate training of Agents (onboarding, day to day operations, etc.) and Branch team (Agent recruitment and management)
  • Maintain standard operating procedure manuals for all activities related to Agent Network Development
  • Monitor and respond to Competitor offerings and trends
  • Support Sales team (SBUs) and eBusiness Regional Officers with product materials and bespoke proposals to facilitate engagement with prospective Strategic Partners
  • Provide periodic reports and recommendations on Agent and Branch performance to key stakeholders and executive management
  • Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks
  • Execute strategic marketing initiatives to drive network growth and visibility
  • Execute product promotion campaigns
  • Provide input to the design / production of Agent branding collateral and marketing merchandise
  • Facilitate communication management across the Agent Network
Expenditure Budget Key financial/statistical measures of your organizational unit:
  • Number of staff:
  • Staff costs:
  • Costs that you control:
  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A
Key Performance Indicators:
  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index
Qualifications/Requirements Education:
  • B.Sc in relevant discipline
  • Additional Professional Certification is an added advantage.
Experience:
  • Minimum of 4 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations)
Key Competency Requirements Knowledge:
  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial and planning strategy
  • Problem solving
Skill/Competencies:
  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management.
How to Apply Interested and qualified candidates should: Click here to apply online   Job Title: Team Lead, Agent Network Development Ref Id: 1900005H Location: Lagos Job: FBN GEN. Job Family Organization: DMD Directorate Schedule: Regular Shift: Standard Job Type: Full-time Job Objective(s)
  • Agent recruitment and engagement
  • Agent and Branch Training
Duties & Responsibilities
  • Execute agreed strategies for growing and sustaining a vibrant Agent network
  • Develop knowledge materials to facilitate training of Agents (onboarding, day to day operations, etc.) and Branch team (Agent recruitment and management)
  • Maintain standard operating procedure manuals for all activities related to Agent Network Development
  • Monitor and respond to Competitor offerings and trends
  • Support Sales team (SBUs) and eBusiness Regional Officers with product materials and bespoke proposals to facilitate engagement with prospective Strategic Partners
  • Provide periodic reports and recommendations on Agent and Branch performance to key stakeholders and executive management
  • Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks
  • Execute strategic marketing initiatives to drive network growth and visibility
  • Execute product promotion campaigns
  • Provide input to the design / production of Agent branding collateral and marketing merchandise
  • Facilitate communication management across the Agent Network
Expenditure Budget Key financial/statistical measures of your organizational unit:
  • Number of staff:
  • Staff costs:
  • Costs that you control:
  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A
Key Performance Indicators:
  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index
Qualifications/Requirements Education:
  • B.Sc in relevant discipline
  • Additional Professional Certification is an added advantage.
Experience:
  • Minimum of 4 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations)
Key Competency Requirements Knowledge:
  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial and planning strategy
  • Problem solving
Skill/Competencies:
  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management.
How to Apply Interested and qualified candidates should: Click here to apply online   Job Title: Agent Network Partnerships Manager Job ID: 1900005I Location: Lagos Organization: DMD Directorate Schedule: Regular Job Type: Full-time Job Objective(s)
  • To deepen the coverage of the Agent Network
  • Identify, establish, and manage required partnerships (internal and external) to promote network growth as well as product/ servicee offerings
Duties & Responsibilities
  • Develop a standard and holistic framework for onboarding strategic partnerships for the Agent Network
  • Develop, implement and monitor the systems, people and processes necessary to ensure the achievement of the framework deliverables
  • Develop and manage a performance framework to measure, monitor and evaluate the efficacy of the Partnerships
  • Create standard bespoke proposals for various business segments and partnership opportunities
  • Develop and maintain standard operating procedure manuals for all activities related to identifying and managing strategic partnerships
  • Collaborate with SBU Heads (Line Executives, Group Heads, Business Development Managers, Business Managers) to identify partnership opportunities to drive business performance
  • Provide periodic reports on the performance of the Partnerships to key stakeholders and executive management
  • Provide input to the design of strategic marketing initiatives / awareness programmes to drive network growth and visibility
Expenditure Budget:
  • Key financial/statistical measures of your organizational unit
  • Number of staff:
  • Staff costs:
  • Costs that you control:
  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
Key Performance Indicators:
  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index
Job Requirements Education:
  • B Sc. in relevant discipline
  • Additional Professional Certification is an added advantage
Experience:
  • Minimum of 7 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations)
Key Competency Requirements Knowledge:
  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial and planning strategy
  • Problem solving
  • Marketing
Skill/Competencies:
  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management
How to Apply Interested and qualified candidates should: Click here to apply online   Job Title: Agent Channel Product Development Officer Job ID: 1900005N Location: Lagos Job Type: Full-time Schedule: Regular Shift: Standard Organization: DMD Directorate Job Objective
  • Product Expansion and Innovation
Duties & Responsibilities
  • Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management
  • Identify opportunities for product innovation and product enhancements
  • Liaise with internal stakeholders and/ or external research agencies on product development and management
  • Develop and maintain standard operating procedure manuals for all activities related to Product Development
  • Prepare product specification documents/ business requirement documents; articulating unique use cases and features required to drive product activity and network adoption.
  • Collaborate with the Agent Network Development Team to design marketing campaigns and product promotions
  • Provides source data for product line communications by defining product marketing communication objectives
  • Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy
Challenges:
  • N/A
Planning:
  • None
Expenditure Budget:
  • Key financial/statistical measures of your organizational unit
  • Number of staff: N/A
  • Staff costs: N/A
  • Costs that you control: N/A
  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A
Key Performance Indicators:
  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index
Job Requirements Education:
  • B Sc. in relevant discipline
  • Additional Professional Certification is an added advantage
Experience:
  • Minimum of 3 years cognate experience (Financial Services/Payments/Product Development/Marketing/Advertising/ Sales)
Key Competency Requirements Knowledge:
  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge - global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial and planning strategy
  • Problem solving
  • Marketing
  • Advertising
Skill/Competencies:
  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management
How to Apply Interested and qualified candidates should: Click here to apply online   Job Title: Agent Network Project Manager Job ID: 1900005G Location: Lagos Job Type: Full-time Schedule: Regular Shift: Standard Organization: DMD Directorate Job Objective(S)
  • Provide operational business support to the Agent Network
Duties & Responsibilities
  • Collaborate with SRF Heads to define and execute tactical strategies to drive business performance
  • Coordinate the documentation of business requirements for project implementation
  • Provide strategic reports and updates on ongoing projects to key stakeholders / Executives
  • Assess and react to changes in the competitive and regulatory landscape, relating to Financial Inclusion ecosystems
  • Develop and maintain standard operating procedure manuals for all activities related to Project Implementation
  • Maintain all Project Implementation artefacts
  • Work with all relevant teams (internal and external) to ensure prompt execution of agreed projects
  • Participate in related User review sessions, User Acceptance Tests, Deployment activities organized by the IT team/ eBusiness Solutions
  • Work with internal (within FIS and the bank) and external (Vendor, Consultant) stakeholders to drive change management activities related to implementation
  • Handle price negotiation activities related to product acquisitions, vendor engagement, project deployments
  • Vendor management (Consultants)
  • Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks
Challenges:
  • N/A
Planning:
  • None
Expenditure Budget:
  • Key financial/statistical measures of your organizational unit
  • Number of staff:
  • Staff costs:
  • Costs that you control:
  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A
Key Performance Indicators:
  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index
Job Requirements Education:
  • B Sc. in relevant discipline
  • Additional Professional Certification is an added advantage
Experience:
  • Minimum of 7 years cognate experience (Financial Services/Payments/Project Management/Operations/Business Development)
Key Competency Requirements: Knowledge:
  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Financial and planning strategy
  • Problem solving
Skill/Competencies:
  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management
How to Apply Interested and qualified candidates should: Click here to apply online

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