Career Openings at Montaigne Place
Montaigne Place Is the leading luxury cosmetics, wellbeing and fragrance company in Nigeria. We are the hallmark of sophistication, luxury makeup, skincare innovation and sublime fragrances.
We are recruiting to fill the position below:
Job Title: Outlet Manager (Female)
Locations: Abuja (FCT), Delta (Warri), Lagos and Rivers
Job Objective(s)
- Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
- Grow sales through the implementation of marketing and merchandising systems
- Responisble for the store’s or outlet’s revenue quota.
Duties & Responsibilities
Management:
- Lead others and work effectively with store team
- Supervise, assign and direct activities of the store’s team
- Effectively communicate information to store team and supervisors in an open and timely manner
- Support Store team with actions plans for operational and service improvement
Customer Service:
- Assist customers with their questions, problems and complaints
- Promote the company's customer service culture (greet, offer help, and thank)
- Provide colleagues personalized customer service feedback and coaching
- Handle all customer relations issues in accordance with company policy
- Promote a positive shopping experience for all customers
- Maintain customer privacy by not sharing customer data without authorization.
Merchandising / Presentation:
- Stock shelves
- Manage re-order levels & restocking from HQ for the store
- Conduct merchandizing activities in line with approved brand guidelines
- Account for promotional and sales support materials
- Organize and execute the display and maintenance of off-shelf merchandise.
Minimum Education Qualifications
- Bachelor's Degree
- Master's Degree an advantage.
Required Experience:
- 3-4+ years of retail store experience.
- Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
- Accuracy and attention to detail.
- Ability to organize and prioritize a variety of tasks/projects.
- Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Required Competencies:
- Deep Knowledge of the different product categories & brands
- Analytical competencies
- Skin types
- Strong presentation skills
- Negotiation skills
- Persuasion Skills
- Adept business knowledge
- Abilities to organize
- Strong written and verbal communication. Strong problem-solving skills
- Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
- Above average Telesales/Phone Skills
- IT skills
- Customer service skills
- Team skills
- Excellent communication skills
- Time Management skills.
Job Title: Sales Executive (Female)
Locations: Abuja, Owerri - Imo, Lagos and Enugu
Employment Type: Full-time
Job Objective(s)
- Supports the Outlet Manager to grow sales through a focus on excellent customer service and relationship management.
- Act as a beauty and luxury lifestyle products consultant to walk-in customers in assigned outlet.
Reporting Relationships:
- Functionally reporting to: Outlet Manager
- Administratively reports to: Outlet Manager
- Supervises: None
Duties & Responsibilities
- Acts as advisor or consultants to walk-in customers and over-the-phone customers.
- Provide friendly, efficient service to all walk-in customers.
- Offer information about merchandise selection to help customers choose wisely.
- Have deep product knowledge and exhibit familiarity with all product information.
- Actively listen to customers and then provide them with solutions that are exactly what they need.
- Excite customers about how new products can enhance their lives.
- Assist customer by suggesting additional merchandise that compliments their selections.
- Assist in pricing merchandise, markdowns, restocking and other retail related duties.
- Be able to effectively handle customer service issues.
- Assist and maintain visual merchandising and selling floor standards.
- Know and use promotional event information to maximize sales.
- Assist in preparation of periodic physical inventory exercises.
- Must be knowledgeable on the use PoS Systems for sales & other check-out functions
- Support Outlet Manager to execute the display and maintenance of off-shelf merchandise.
Job Requirements
Required Experience:
- 1-3 years of experience working in a luxury service retail environment, or other Customer service experience and/or retail sales experience.
- Strong communication skills.
- Good reporting skills.
- Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Required Competencies:
- Deep Knowledge of the different product categories & brands
- Analytical competencies
- Skin types
- Strong presentation skills
- Negotiation skills
- Persuasion Skills
- Adept business knowledge
- Abilities to organize
- Strong written and verbal communication. Strong problem-solving skills
- Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
- Above average Telesales/Phone Skills
- IT skills
- Customer service skills
- Team skills
- Excellent communication skills
- Time Management skills.
How To Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Application Deadline 30th June, 2021.