Call Center Agent Job in Lagos at The MacTay Group

The MacTay Group is a leading consulting company with its sole aim to nurture and improve growth in people and establishments by offering strategic and operations consulting services.


MacTay Group is recruiting to fill the position below:

Job Title: Call Center Agent

Location: Lagos

Job Description

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.